Elena Nicko
Sterling Heights
Summary
With a foundation in computer science and hands-on experience from academic projects and internships, I developed technical expertise alongside sales acumen at Apple. In a fast-paced retail environment, I honed my ability to identify customer needs and deliver personalized solutions. With coding skills, Agile experience, and a strong grasp of software tools, I'm well-equipped to bridge technology and customer needs. I'm eager to leverage my problem-solving, teamwork, and communication skills to drive results and build relationships in a new field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Specialist
Apple
11.2021 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Actively pursued personal learning and development opportunities while working with management to share best practices for sales, customer service and troubleshooting
ACES Software Engineer
Apple
06.2024 - 11.2024
- Managed work by filing and tracking issues through their lifecycle, including bug identification and code refactoring.
- Cleaned, organized, and analyzed data efficiently, improving data handling and analysis skills.
- Learned and applied clean coding practices through mentorship and feedback to improve readability and maintainability.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Education
Bachelor of Science - Computer Science
Oakland University
Rochester, MI03.2024
GED -
Macomb Community College
Warren, MI08.2022
Skills
- Relationship building
- Customer service and care
- Python
- Product and service knowledge
- Object-oriented programming
- SQL
- Software development lifecycle
- Agile methodologies
- Software development
- JIRA
- Linux
- Algorithm implementation
Certification
Certified Network Professional (CNP)
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
ACES Software Engineer
Apple
06.2024 - 11.2024
Sales Specialist
Apple
11.2021 - Current
Bachelor of Science - Computer Science
Oakland University
GED -
Macomb Community College
Certified Network Professional (CNP)
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