Alexi Chacon
Queen Creek,AZ
Summary
Skilled in de-escalation techniques and problem-solving, I enhanced customer loyalty and satisfaction at IntouchCX by resolving complex issues with empathy and efficiency. Expert in customer service and call management, my approach significantly improved user experience and operational outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IntouchCX
07.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
Walmart
08.2019 - 09.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Desert Ridge High School
Mesa, AZ12.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Complaint Handling
- Call Management
- Documentation
- De-Escalation Techniques
Timeline
Customer Service Representative
IntouchCX
07.2023 - 10.2024
Customer Service
Walmart
08.2019 - 09.2020
Desert Ridge High School