Alexia Alston
CIBOLO,TX
Summary
High-achieving management professional with strong communication, organizational, and analytical skills. Known for devising innovative solutions to overcome business and technology challenges. Proven success in advancing business goals through effective team management.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Goosehead Insurance Agency
San Antonio, Texas
06.2023 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
Media Production Specialist
TaskUs
New Braunfels, Texas
09.2021 - 01.2023
- Coordinated with clients to determine project requirements and develop detailed plans for media production projects.
- Monitored the progress of media production projects from conception through completion ensuring deadlines were met.
- Collaborated with internal stakeholders to ensure consistency between creative vision and technical capabilities during media production processes.
- Performed basic troubleshooting tasks on various types of equipment used in the studio or field environment.
- Generated closed captioning transcripts using automated transcription services before embedding them into the final product.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
- Coached team on company policies, procedures and best practices to enhance operational efficiency and employee productivity.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Assistant Manager
Caterpillar
CIBOLO, TX
01.2021 - 09.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Education
CompTIA Security+
08-2024
Bachelor of Science - Degree in Progress For Computer Science
Wayland Baptist University
Plainview, TXSkills
- Project Planning
- Risk Management
- Systems implementation
- Cost reduction and containment
- Project scope
- Client rapport
- Presentations
- Budgeting and forecasting
- Project scope analysis
- Project planning and development
- Budget development and adherence
- Data review
- New product introduction strategies
- Liaison between business factions
Timeline
Insurance Agent
Goosehead Insurance Agency
06.2023 - Current
Media Production Specialist
TaskUs
09.2021 - 01.2023
Assistant Manager
Caterpillar
01.2021 - 09.2021
CompTIA Security+
Bachelor of Science - Degree in Progress For Computer Science
Wayland Baptist University