Alexia Aparicio
San Jacinto,Ca
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm where ever I go.
Overview
6
6
years of professional experience
Work History
Front Office Lead
Accelerated Urgent Care
05.2022 - Current
- As a front office lead position I am responsible for scheduling and interacting with patients via telephone, face to face, email, and performing a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Welcoming all patients and visitors by greeting patients, handling all incoming telephone calls from patients, makes appointments and answers general questions and inquiries. Using computer systems to refer to existing patient information or set up new patients in the scheduling tool. Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
Volunteer
Hemet Global Medical Center
03.2022 - 11.2022
- As a volunteer I work in the nursing unit supporting the staff in their operations and assisting patients and families help making their visit as pleasant as possible.
- My volunteer tasks include interacting with patients, rounding on patients rooms, charting medical records, assisting in discharges, answering calls, restocking supplies, and assisting with errands.
- When the nursing unit slows down I also help out in the HR department filing papers, imputing data, and organizing.
Behavior Technician
Behavior Frontiers
01.2022 - 06.2022
- I made an impact by delivering 1:1 behavior therapy to individuals with special needs in their natural setting, such as in their home, school (special education or regular education), or community
- I as a behavioral interventionist helped teach individuals with autism how to talk, play, make friends, and function independently, while helping reduce any inappropriate behaviors
- I was provided with extensive training so that I can deliver e ective, applied behavior analysis (ABA) treatment, such as discrete trial teaching (DTT), naturalistic teaching strategies (NATS), and verbal behavior (VB)
- I collaborated and engage with my behavior treatment teams by participating in clinical team meetings to report client progress and get specific feedback from the supervisor
- I also collected data to demonstrate each client’s progress toward reaching his or her goals
Shift Manager
Carl's Jr
05.2018 - 11.2021
- It was my job to run a smooth shift making sure no break violations are being made, keeping up with store quality and food quality, completing inventory, filling in store marketing data, and making sure everyone else is doing their job accurately
- Providing exceptional customer service that resulted in being employee of the month 3 times
- Operating drive through services such as taking orders, handling payment in a prompt but friendly manner
- Mastering POS systems to handle hundreds of dollars per shift.
Education
Some College (No Degree) - Nursing
San Francisco State University
Holloway, Francisco, CASome College (No Degree) - Nursing
Mt San Jacinto College
San Jacinto, CASkills
- Health and safety
- Multitasking
- Staff training and development
- Management/Leadership
- Customer Relationship
- Problem Solving
- Collaboration
- Money Handling
- Task prioritization
- Office equipment operation
Timeline
Front Office Lead
Accelerated Urgent Care
05.2022 - Current
Volunteer
Hemet Global Medical Center
03.2022 - 11.2022
Behavior Technician
Behavior Frontiers
01.2022 - 06.2022
Shift Manager
Carl's Jr
05.2018 - 11.2021
Some College (No Degree) - Nursing
San Francisco State University
Some College (No Degree) - Nursing
Mt San Jacinto College