ALEXIA BEN SHABAT
Tucson,AZ
Summary
Healthcare administrative professional with over 10 years of experience supporting medical offices, surgery centers, and remote workflows. Known for leading daily operations, improving workflows, and fostering clear, effective communication. Highly adaptable to new systems, and comfortable managing multiple priorities in fast-paced environments. Bilingual in English and Spanish, with a genuine commitment to providing compassionate, high-quality patient care.
Overview
16
16
years of professional experience
Work History
Office Manager / Bookkeeper
Drug Free Works, LLC
01.2020 - 01.2025
- Managed 55 to 70 ADOT physicals weekly, ensuring compliance with regulations.
- Oversaw bookkeeping functions, including accounts payable and receivable, daily transactions, and cash-flow tracking.
- Converted paper medical charts into a secure digital system for improved accessibility.
- Submitted CDL medical documentation to ADOT/Federal systems for timely licensing approval.
- Trained staff on accurate intake procedures and specimen collection protocols.
- Provided bilingual support to patients to enhance communication and minimize errors.
- Promoted to office manager due to leadership skills and ability to improve workflows.
Remote Eligibility Specialist
Centauri Health Solutions
01.2023 - 11.2023
- Conducted Medicaid and Medicare eligibility assessments with accurate submissions.
- Supported applicants in English and Spanish, clarifying requirements to prevent delays.
- Managed documentation to ensure compliance with state and federal regulations.
- Handled remote caseloads independently while consistently meeting productivity targets.
Patient Financial Service Rep/ Medical Front desk
Surgery Center at River Road (Banner Health)
01.2019 - 01.2020
- Executed insurance verifications and eligibility checks, ensuring accuracy in copay calculations and urgent prior authorizations.
- Managed surgery scheduling workflows, coordinating effectively among patients, surgeons, and schedulers.
- Prepared comprehensive pre-surgical documentation to facilitate seamless procedures.
- Maintained accurate EMR entries to support efficient patient care.
- Provided Spanish interpretation for surgeons and staff, enhancing communication with patients.
Bilingual Customer Service Representative
Citigroup, Inc.
08.2015 - 01.2018
- Handled high-volume bilingual calls while consistently exceeding customer satisfaction goals.
- Resolved escalated issues through coordination with specialized departments.
- Increased digital adoption by guiding customers through online/mobile tools.
Patient Services Coordinator / Billing Assistant
Triad Medical Group
01.2013 - 07.2015
- Managed patient intake, demographics, and insurance verification.
- Supported Medicare/Noridian billing and claims processing.
- Coordinated patient inquiries, improving turnaround time for provider responses.
Secretary/Assistant Front Office Manager
Beyond Brick Tucson
01.2009 - 01.2013
- Managed scheduling, vendor coordination, and follow-up communication.
- Maintained operational records and supported accounting functions for accurate financial tracking.
- Served as primary contact for client concerns, addressing issues promptly and escalating when necessary.
Education
Applied Science - Applied Science, Pre-Nursing
Grand Canyon University
Phoenix, AZ12.2025
High School Diploma -
Tucson Magnet High School
Tucson, AZ01.2007
Skills
- Health insurance verification
- Prior authorizations
- Patient intake and scheduling
- Billing and claims support
- Medicaid and Medicare eligibility
- Account processing and accounts receivable
- Electronic medical records (Epic, Cerner, TMS)
- Remote productivity
- HIPAA compliance
- Microsoft Office proficiency
Timeline
Remote Eligibility Specialist
Centauri Health Solutions
01.2023 - 11.2023
Office Manager / Bookkeeper
Drug Free Works, LLC
01.2020 - 01.2025
Patient Financial Service Rep/ Medical Front desk
Surgery Center at River Road (Banner Health)
01.2019 - 01.2020
Bilingual Customer Service Representative
Citigroup, Inc.
08.2015 - 01.2018
Patient Services Coordinator / Billing Assistant
Triad Medical Group
01.2013 - 07.2015
Secretary/Assistant Front Office Manager
Beyond Brick Tucson
01.2009 - 01.2013
Applied Science - Applied Science, Pre-Nursing
Grand Canyon University
High School Diploma -
Tucson Magnet High School