Hi, I’m
Alexia Bolden
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
State Farm Life Insurance Life Response Center
Customer Service Representative II
02.2020 - Current
Job overview
- Respond to customer queries in a timely and accurate way, via phone, Experience using help desk software and remote support tools
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sixt Rent A Car
Assistant Manager
02.2019 - 02.2020
Job overview
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Andy’s Frozen Custard
Assistant Manager
09.2016 - 05.2018
Job overview
- Coordinate daily customer service operations Track the progress of objective sale marks, Monitor and maintain store inventory, evaluate employee performance and identify hiring and training needs, Supervise and motivate staff to perform their best
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Collin College
Associate of Science from Chemistry
12.2019
Palo Verde High School, Las Vegas
High School Diploma
06.2015
Skills
- Exceptional customer service, communication, and organizational skills
- Pays great Attention to detail, and has an action-oriented attitude
- Works well in high paced environments
- Able to provide detailed answers with additional assistance for caller
- Outstanding problem-solving skills
- Experienced in billing via State Farm experience
- Strengths
- Exceptional customer service communication, and organizational skills Attention to detail
- Has an action-oriented attitude
- Work well in high paced environments
- Proofreading
- Typing Proficiency
Timeline
Customer Service Representative II
State Farm Life Insurance Life Response Center
02.2020 - Current
Assistant Manager
Sixt Rent A Car
02.2019 - 02.2020
Assistant Manager
Andy’s Frozen Custard
09.2016 - 05.2018
Collin College
Associate of Science from Chemistry
Palo Verde High School
High School Diploma
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