Alexia Burnopp
Orlando
Summary
Demonstrated ability to provide exceptional customer service by greeting customers and addressing their needs promptly. Maintained a clean and organized store and work environment, contributing to a positive experience for customers. Effectively processed transactions and handled customer complaints in accordance with company policies, ensuring customer satisfaction. Collaborated with team members to meet daily sales goals while training new staff on operational procedures.
Overview
5
5
years of professional experience
Work History
Sales Associate
Forever 21
Orlando
05.2023 - 04.2025
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
Team Member
Wendy’s
Orlando
08.2022 - 03.2023
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Trained new team members using approved training materials and information.
Fulfillment Associate
Amazon
Orlando
07.2020 - 07.2022
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Packed items according to customer's specifications and requirements.
- Communicated effectively with other departments regarding order status updates.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Time Management
- Team collaboration
- Conflict resolution
- Inventory management
- Customer service
- Sales strategies
Timeline
Sales Associate
Forever 21
05.2023 - 04.2025
Team Member
Wendy’s
08.2022 - 03.2023
Fulfillment Associate
Amazon
07.2020 - 07.2022
Associate of Arts - Business Administration And Management
Valencia College