Alexia Cabanillas
CASA GRANDE,AZ
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
Dental Care Coordinator
Sun Life Family Health Care
CASA GRANDE, AZ
12.2022 - Current
- Coordinate and maintain and efficient filling and tracking system for referral, authorizations, estimates, and medical clearance.
- Communicate clearly and effectively with patients, giving them a more complete understanding of what is needed/what the next step is.
- Ensure proper patient care, maintain an open line of communication with the Office manager, Dental Director and the clinical staff as to changes in patients appointments/accounts due to unforeseen circumstances.
- Follow up with insurance to check the status of aging authorizations and estimates.
- Under the direction of Dental Office Manager and Dental Director, establish and implement a system for sending and tracking all dental specialty referrals.
- Call patients to give updated or gather vital information in a courteous, friendly and accurate manner.
- Keep a clear and consistent method of documentation in each patient chart, allowing anyone whom looks in the chart has a clear understanding of patients individual case.
Dental Treatment Coordinator
Super Smiles 4 Kids
Maricopa, AZ
08.2019 - 12.2022
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Answered and managed incoming calls and emails.
- Took customer payments and billed insurance companies for remaining balance.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2007
Skills
- Goal Setting
- Organizational Skills
- Customer Relations
- Patient Care Coordination
- Insurance Verification
- Office Administration
- Dental procedure knowledge
- Treatment Planning
- Patient Scheduling
- Dental Terminology
Timeline
Dental Care Coordinator
Sun Life Family Health Care
12.2022 - Current
Dental Treatment Coordinator
Super Smiles 4 Kids
08.2019 - 12.2022
High School Diploma -
Casa Grande Union High School