Tara Long
Kent,WA
Summary
Detail-oriented dental professional with expertise in patient scheduling and electronic health records. Known for effective communication and conflict resolution, successfully addressing patient inquiries and enhancing overall patient satisfaction.
Overview
9
9
years of professional experience
Work History
Dental Care Coordinator
Discovery Dental
Issaquah, Washington
08.2022 - 02.2024
- Assisted dental staff with patient management tasks, including check-in and insurance verification, to enhance patient experience.
- Explained treatment plans to patients in clear, caring language.
- Addressed patient inquiries and resolved concerns promptly, ensuring patient satisfaction.
- Provided education on oral health and post-treatment care to patients.
- Scheduled patient visits and supported a smooth appointment flow.
- Entered patient information into electronic health records with accuracy.
- Supported administrative tasks by managing filing and documentation to maintain organized patient records.
Delivery Driver
DoorDash
Kent, Washington
01.2021 - 08.2022
- Delivered food orders efficiently to various locations within the service area.
- Utilized GPS navigation systems to find the most efficient routes for deliveries.
- Utilized GPS navigation systems for accurate and timely deliveries.
- Ensured that the correct order was delivered to the customer.
- Communicated effectively with customers to ensure satisfaction and address inquiries.
- Adapted quickly to changing traffic conditions and customer requests during deliveries.
- Maintained cleanliness and organization of the delivery vehicle for safety compliance.
- Collaborated with restaurant staff to confirm order accuracy before dispatching.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
Office Manage
Dr Erika Smith McDonald
Bellevue, Washington
06.2015 - 01.2021
- Managed all front desk operations, including phone calls and customer service inquiries.
- Oversaw patient scheduling and coordinated appointments for optimal efficiency.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Trained and supervised dental staff in office procedures and patient care standards.
- Handled billing processes and ensured accurate insurance claim submissions.
- Implemented office policies to enhance patient satisfaction and staff performance.
- Ensured compliance with health regulations and maintained a safe work environment.
- Ensured accurate data entry of patient information into the office management system.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
Education
Registered Dental Assistant - Dental
Everest College
Renton, WA06-2012
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Billing processes
- Insurance claims management
- Treatment planning
- Patient relationship management
- Office administration
- Attention to detail
- Multitasking
- Conflict resolution
- Communication skills
- Interpersonal skills
- Patient advocacy
Timeline
Dental Care Coordinator
Discovery Dental
08.2022 - 02.2024
Delivery Driver
DoorDash
01.2021 - 08.2022
Office Manage
Dr Erika Smith McDonald
06.2015 - 01.2021
Registered Dental Assistant - Dental
Everest College