Rosalinda Herrera
Care Coordinator
Eloy,Arizona
Summary
Resourceful Scheduling Coordinator experienced in healthcare and administrative functions. Achieved operational efficiency through effective scheduling, conflict management, and detailed reporting, leveraging bilingual communication skills in English and Spanish. Focused on enhancing patient advocacy and care coordination while fostering team collaboration and delivering high-quality care outcomes.
Overview
3
3
Languages
1
1
Certification
30
30
years of professional experience
Work History
Dental Care Coordinator
Sunlife Family Health Center
Casa Grande, AZ
06.2026 - Current
- Scheduled follow-up appointments and confirmed care plan adherence with patients and families.
- Coordinated patient referrals across primary care, specialty services, and community resources.
- Collaborated with clinical staff to resolve barriers affecting access, transportation, and continuity of care.
- Reviewed patient records to identify gaps in services and support timely intervention.
- Documented care coordination activities accurately in electronic health records and tracking systems.
- Facilitated communication between providers, insurers, and support agencies to streamline service delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
Attendance Clerk/State Reporting
Santa Cruz Valley Union High School
Eloy, AZ
07.2020 - 03.2026
- Scheduled and updated daily attendance to ensure accurate records and compliance with reporting requirements
- Compiled and submitted data reports to Arizona Department of Education, ensuring detail-oriented data integrity
- Coordinated with administration to prepare comprehensive reports for monthly board meetings, aligning with organizational goals
- Utilized Google Workspace, Microsoft Office, and PowerSchool Student Information Systems for scheduling and data management
- Communicated bilingually in English and Spanish with students, parents, and staff via phone, email, and in person, supporting diverse stakeholders
Dental Treatment Coordinator
Molar Magic Pediatric Dental/ Serrano Orthodontics
Casa Grande, AZ
01.2010 - 07.2024
- Scheduled and managed patient appointments, enhancing calendar efficiency for providers and staff
- Coordinated referrals and followed up on treatments, ensuring accurate patient records and continuity of care
- Processed insurance claims and payments, facilitating smooth financial and administrative operations
- Ensured staff entered patient notes and maintained up-to-date documentation for compliance
- Contacted patients to reschedule missed appointments, supporting continuity of care and efficient scheduling
Customer Service Rep
Walmart Store 1218
Casa Grande, AZ
07.1996 - 09.2009
- Delivered customer service and resolved inquiries, enhancing front-end operations
- Managed and trained teams as Customer Service Manager and Assistant Manager, ensuring smooth workflow
- Performed administrative and HR tasks, facilitating organizational processes and optimizing staff scheduling
Education
High school diploma or GED - General Studies
Santa Cruz Valley Union High School
Eloy, AZ05-1996
Skills
- Medical scheduling
- Appointment management
- Microsoft Word
- Google Workspace
- Attention to detail
- Patient interaction
- Customer service
- Administrative support
- Time management
- Computer literacy
- Computer proficiency
- Bilingual communication
- Goal setting
Certification
- Driver's License
- AED Certification
- CPR Certification
Languages
Bilingual
English - Fluent
Spanish - Fluent
Timeline
Dental Care Coordinator
Sunlife Family Health Center
06.2026 - Current
Attendance Clerk/State Reporting
Santa Cruz Valley Union High School
07.2020 - 03.2026
Dental Treatment Coordinator
Molar Magic Pediatric Dental/ Serrano Orthodontics
01.2010 - 07.2024
Customer Service Rep
Walmart Store 1218
07.1996 - 09.2009
High school diploma or GED - General Studies
Santa Cruz Valley Union High School