Alexia De Jesus
New Braunfels,TX
Summary
Highly motivated professional with a desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Adept at working effectively unsupervised, and quickly mastering new skills. Resourceful in customer-facing roles, adept at handling high volumes of inquiries, and administrative tasks with speed and accuracy. Excel in problem-solving, time management, and adaptability.
Overview
9
9
years of professional experience
Work History
Optometric Technician
Two Rivers Eye Care
New Braunfels, TX
04.2023 - Current
- Collaborated with optometrists to ensure smooth patient flow during examinations.
- Provided exceptional customer service to enhance patient experience at the clinic.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Documented patient encounters in real-time during medical examinations and procedures.
Receptionist/Optometrist Technician
Everyone Eyecare NB
New Braunfels, TX
08.2021 - 04.2023
- Greeting, welcoming and checking in patients.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Answered multi-line telephone.
- Verify insurance and file insurance claims.
- Updated and recorded client information to maintain accounts.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Documented patient care by charting patient condition and treatment in records.
Sales Associate
Fickle Pickle
New Braunfels, TX
06.2020 - 08.2021
- Helped customers find specific products, answered questions and offered product advice..
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Obtained signatures for financial documents and internal and external invoices.
Office Coordinator
Comal Farms
New Braunfels, TX
07.2019 - 01.2020
- Greeting, welcoming and directing visitors.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Answered and directed incoming calls using multi-line telephone system.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Reviewed files and records to obtain information and respond to requests.
SACC Aide
Comal ISD
New Braunfels, TX
09.2016 - 05.2019
- Working with children
- Organized creative and fun activities.
- Built and strengthened positive relationships with students.
- Planned and implemented lessons.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
High School Diploma -
Penn Foster
05.2017
Skills
- Customer service
- Payment collection
- Adaptability and flexibility
- Patient assessment
- Organizational skills
- Appointment scheduling
- Handling customer complaints
- Microsoft Office
- Documentation and recordkeeping
- Scribing
- Office administration
- Multi-line telephone operation
Education
other
Timeline
Optometric Technician
Two Rivers Eye Care
04.2023 - Current
Receptionist/Optometrist Technician
Everyone Eyecare NB
08.2021 - 04.2023
Sales Associate
Fickle Pickle
06.2020 - 08.2021
Office Coordinator
Comal Farms
07.2019 - 01.2020
SACC Aide
Comal ISD
09.2016 - 05.2019
High School Diploma -
Penn Foster
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