Alexia Dennis
AUBREY,TX
Summary
Resourceful Regional Support Specialist known for high productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, technical troubleshooting, and regional operations coordination. Excel in communication, problem-solving, and adaptability, ensuring successful team collaboration and client satisfaction.
Overview
9
9
years of professional experience
Work History
Regional Support Specialist
ADT Security
Irving, TX
07.2021 - Current
- Provid regional customer support for security system accounts and service-related inquiries
- Assist customers with troubleshooting alarm systems, account updates, and billing questions
- Resolve customer concerns efficiently while delivering excellent customer service
- Support account management processes including upgrades, cancellations, and retention efforts
- Coordinate service appointments and communicated with field technicians to ensure timely resolutions
- Collaborate with internal departments to resolve technical and service-related issues
- Maintain knowledge of ADT products, monitoring services, and company policies to assist customers effectively
Dispatch Coordinator
Spectrum
Irving, TX
11.2017 - 07.2021
- Managed incoming service requests, work orders, and dispatch activities to ensure timely completion
- Coordinated daily service operations and scheduled appointments for customers and field technicians
- Monitored service schedules and adjusted assignments based on business needs and priorities
- Communicated with customers regarding appointment updates, service timelines, and issue resolution
- Maintained accurate service records, scheduling information, and customer documentation
- Assisted with tracking technician productivity, routing, and service completion status
- Resolved customer concerns and escalated complex issues when necessary
- Collaborated with internal departments to support efficient workflow and operational goals
- Processed reports, invoices, and administrative documentation related to service operations
Education
Associate of Science -
Robert Morris College
Chicago, ILSkills
- Customer support
- Alarm troubleshooting
- Appointment coordination
- Account management
Timeline
Regional Support Specialist
ADT Security
07.2021 - Current
Dispatch Coordinator
Spectrum
11.2017 - 07.2021
Associate of Science -
Robert Morris College