Alexia Estrada
Oklahoma City,OK
Summary
Results-driven bilingual professional with a great work ethic and a commitment to achieving optimal outcomes. Skilled in problem-solving, multitasking, and consistently meeting deadlines. Exhibits an open-minded approach to new solutions and fosters collaborative interactions to enhance team productivity. Dedicated to continuous learning and personal growth to drive both individual and organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator
Mercy
4401 W McAuley Blvd , OKC, OKC
05.2023 - 05.2024
- Entered data and generated reports.
- Maintained office procedures while multitasking.
- Obtained customer needs and coordination with lab, treatment, Doctor appointments ,etc.
- Making timely calls back and answering patient calls about patient questions, cancellations, reschedule or confirmation.
- Making office order work entries and complete documentation.
- High level of customer service including working around their schedule.
- Team effort with entire staff.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Kept high average of performance evaluations.
Amazon Warehouse Associate
Amazon
09.2020 - 03.2021
- Learning ambassador
- Taught new associates how to do each task step by step
- Made sure operations were running smoothly
- Helped out on different positions if help was needed
- Learned how to perform every position in the warehouse
- Managed new classes
- Very time oriented
- Was a helping hand to all tasks
- Friendly and welcoming to new staff
- Taught classes in Spanish and English.
Retail Sales Associate
Guess Retail Outlet
07.2020 - 09.2020
- Provided outstanding customer service and ensured guest satisfaction
- Managed dressing room
- Drove sales through appealing visual displays
- Unloaded, sorted and handled Guess merchandise
- Helped Spanish speaking customers find the perfect fit for them
- Very organized
- Unloaded and stored shipment in correct and orderly places
- Constantly cleaning and making store presentable
- Steamed all clothes
- Disinfected each area.
Hostess
Toby Keiths Bar and Grill
09.2019 - 02.2020
- Five star customer service skills
- Greeting and welcoming guests
- Helping with needs
- Organized seating chart
- Memorized sections, seat numbers, daily specials and menu items
- Followed rotation order unless a guest had special requests
- Answering calls.
Education
Diploma -
Putnam City West Highschool and Mustang Highschool
01.2020
Diploma -
Mustang Highschool
01.2017
Some College (No Degree) - Marketing
Osu-okc
Skills
- Team Oversight
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Excel
- Google Docs
- Medical Terminology
- Schedule Management
- Microsoft Internet Explorer
- Host/Hostess (Less than 1 year)
- Restaurant Experience (Less than 1 year)
- Front Desk
- Cash Handling (1 year)
- Cleaning Experience
- Serving Experience
- Bilingual (10 years)
- Problem solver (10 years)
- Computer applications, word, google, and microsoft
- Food Service (1 year)
- Retail Sales
- Patient Registration
Certification
- Certified phlebotomist
Volunteer
Volunteer work with salvation army , helping where and whenever I can
Timeline
Coordinator
Mercy
05.2023 - 05.2024
Amazon Warehouse Associate
Amazon
09.2020 - 03.2021
Retail Sales Associate
Guess Retail Outlet
07.2020 - 09.2020
Hostess
Toby Keiths Bar and Grill
09.2019 - 02.2020
Diploma -
Putnam City West Highschool and Mustang Highschool
Diploma -
Mustang Highschool
Some College (No Degree) - Marketing
Osu-okc
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