ALEXIA FACIO

Answered general marketing department inquiries by email, phone, and mail.

Established relationships with physicians, case managers, social workers to secure inquires and referrals and increase rapport.

Managed relationships with external vendors and contractors to acquire mutually benefiting contracts.

Boosted brand awareness and generated leads while managing internal and external marketing programs

Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.

Created innovative strategies to drive customer engagement.

• Answered general marketing department inquiries by email, phone, and mail.
• Established relationships with physicians, case managers, social workers to secure inquires and referrals and increase rapport.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts.
• Boosted brand awareness and generated leads while managing internal and external marketing programs.
• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Created innovative strategies to drive customer engagement.

• Coordinate admitting department operations in snf/ nursing home environment.
• Answered general marketing department inquiries by email, phone, and mail.
• Established relationships with physicians, case managers, social workers to secure inquires and referrals and increase rapport.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts.
• Oversee the in-patient/ out-patient functions, bed assignments and completion of preliminary paperwork for admitting patients.
• Initiate authorizations for inpatient snf.
• Confirms that all insurance benefits coverage meets standards of admission as dictated by policy.
• Document daily census accurately and transmit to corporate office daily.
• Monitor and evaluate customer satisfaction including referral sources.
• Give tours.

• Coordinate admitting department operations in snf/ nursing home environment.
• Oversee the in-patient/ out-patient functions, bed assignments and completion of preliminary paperwork for admitting patients.
• Initiate authorizations for inpatient snf.
• Confirms that all insurance benefits coverage meets standards of admission as dictated by policy.
• Document daily census accurately and transmit to corporate office daily.
• Monitor and evaluate customer satisfaction including referral sources.
• Give tours.

• Notified company employees of visitor arrival.
• Assisted in a variety of administrative tasks including copying, faxing, taking notes.
• Answering phones in a professional matter and routing calls as necessary.
• Sorting and distributing mail.
• Provide excellent customer service.
• Greeting family members, clients or any visitor with a positive attitude.