Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Feamster

Salisbury,NC

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles at First Response System and Amazon. Excelled in resolving customer complaints, enhancing loyalty by 30%, and streamlining response times. Skilled in active listening and Microsoft Excel, adept at improving customer satisfaction and building lasting relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

First Response System
Charlotte, NC
01.2020 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Care Representative

Amazon
Charlotte, NC
01.2018 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

Associate Of General Studies - Gender Studies

East Rowan High School
Granite Quarry, NC
05.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Client relations
  • Payment processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

First Response System
01.2020 - 11.2024

Customer Care Representative

Amazon
01.2018 - 05.2022

Associate Of General Studies - Gender Studies

East Rowan High School
Alexia Feamster