Alexia Fontana
Kansas City,Missouri
Summary
Dedicated customer service specialist with 8+ years of experience in hospitality, notably at The National Golf Club of Kansas City. Excelled in enhancing customer service and efficiently managing billing and payments. Demonstrated ability to maintain composure in stressful situations and anticipate guest needs, ensuring high satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Bartender/Server
The National Golf Club Of Kansas City
07.2018 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Completed successful opening and closing duties to get restaurant ready for current or next day.
- Mixed both standard and specialized drink orders.
Concierge
Beauty Brands Salon & Spa
03.2017 - 07.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process appointments, check-ins and check-outs.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Oversaw fast-paced front desk operations and guests' needs at busy hours.
Server
Saltgrass Steakhouse
12.2019 - 02.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Education
No Degree -
Metropolitan Community College - Kansas City
Kansas City, MOCertification - Sports Medicine
National Academy of Sports Medicine
Online01.2023
High School Diploma -
Oak Park High School
Kansas City, MO05.2017
Skills
- Outstanding Customer Service
- Energetic and Outgoing
- Anticipating Guest Needs
- Working in Stressful Situations
- Maintaining Clean Work Station
- Billing and Payment Processing
- Multitasking
- Data Entry
- Problem-solving skills
- Oral and writing communication
- Telephone Etiquette
- Appointment Scheduling
- Filing
Timeline
Server
Saltgrass Steakhouse
12.2019 - 02.2020
Bartender/Server
The National Golf Club Of Kansas City
07.2018 - Current
Concierge
Beauty Brands Salon & Spa
03.2017 - 07.2021
No Degree -
Metropolitan Community College - Kansas City
Certification - Sports Medicine
National Academy of Sports Medicine
High School Diploma -
Oak Park High School
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