ALEXIA GUTIERREZ
Justin,TX
Summary
Experienced server/barista with a strong background in customer service, dedicated to creating a warm and inviting atmosphere for guests. Recognized for exceptional communication skills and meticulous attention to detail. Consistently praised by customers for creating a welcoming and comfortable environment. Thrives in team environments and excels under high-pressure situations. Seeking a new opportunity to bring passion for coffee and commitment to delivering exceptional service to another establishment.
Overview
5
5
years of professional experience
Work History
Barista
Sophia’s Kitchen
Lewisville, TX
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sever
Saltgrass
Lewisville
05.2023 - Current
- Maintain a high level of customer satisfaction by consistently providing excellent service and resolving any issues that may arise
- Implement exceptional customer service techniques to enhance the overall dining experience and ensure customer satisfaction at Saltgrass
- Effectively communicate and coordinate with kitchen staff to ensure accurate and timely delivery of food orders
- Continuously update knowledge of menu items and daily specials to provide accurate information and recommendations to customers
- Provide recommendations and suggestions to customers on menu options and specials based on their preferences and dietary restrictions
- Build and maintain strong relationships with customers to promote repeat business and positive word-of-mouth advertising for Saltgrass
Cashier/barista
La madeline
Fort Worth
05.2020 - 07.2021
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Assist customers in selecting pastries and beverages that align with their preferences and dietary restrictions
- Efficiently handle cash transactions and process customer payments to ensure accurate and timely transactions
Education
Associates - biomedical engineering
University of north Texas
Denton05.2025
Skills
- Customer Service
- Attention to Detail
- Teamwork
- High-Pressure Situations
- Leadership
- Communication skills
LANGUAGES
Spanish
Hobbies and Interests
I love being around people, and helping them out when In need, such as community service which is something I do a lot, I love hiking, working out and listening to music, I really enjoy sketching as well.
Timeline
Barista
Sophia’s Kitchen
10.2023 - Current
Sever
Saltgrass
05.2023 - Current
Cashier/barista
La madeline
05.2020 - 07.2021
Associates - biomedical engineering
University of north Texas