Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Hall

Frametown,WV

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
08.2021 - 03.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved third-party billing, computer system and customer services
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and services
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.

Pharmacy Technician Trainee

Carl Walker Drug Store
10.2020 - 07.2021


  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
  • Processed refunds and exchanges in accordance with company policy.


Education

High School Diploma -

Homeschool
Frametown, WV
05.2020

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Healthcare regulations
  • Medicare and Medicaid process
  • Advanced math skills
  • Strong customer service skills

Timeline

Pharmacy Technician

CVS Pharmacy
08.2021 - 03.2024

Pharmacy Technician Trainee

Carl Walker Drug Store
10.2020 - 07.2021

High School Diploma -

Homeschool

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Alexia Hall