Alexia Huesgen

Highly motivated and results-oriented professional with 5+ years of experience in customer experience, product development, and business development. Proven ability to analyze customer needs, develop innovative offerings, and drive measurable improvements in customer satisfaction and revenue.

• CPR/AED certification in National Response Framework Basic Life Support (BLS).
• Completed HTML Essential Training encompassing Web Development with HTML, CSS, and JavaScript Essentials alongside Introduction to Cloud Computing.
• Attained proficiency in Dynamics 365 Fundamentals (CRM) and Introduction to Community Emergency Response Teams, including Introduction to Incident Command System (ICS) for Single Resources and Initial Action Incident under National Incident Management.
• Johns Hopkins University course: Patient Safety and Quality Improvement: Developing a Systems View Essential.
• Mastered Epidemiologic Tools for Public Health Practice.
• Introduction to Cloud Computing
• Business Analysis Fundamentals - ECBA, CCBA, CBAP
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Power Platform Fundamentals
• Certified Scrum Product Owner(CSPO)

Project Title: The Fridge Scanner Mobile App

Program: Master Product Management Skills by Building a Product, Udemy

Dates: February 2024-April 2024

Role: Product Owner 

Key Responsibilities and Achievements:

• Led user research: Conducted user interviews and analyzed data to define target audience needs and pain points.
• Developed product vision and roadmap: Defined the product vision based on user research and market analysis.Created a product roadmap outlining key features and functionalities.
• Prioritized and managed product backlog: Prioritized features based on user needs and business goals. Utilized tools (e.g., Agile board) to manage and track the product backlog.
• Collaborated with cross-functional teams: Worked effectively with designers, developers, and other stakeholders to ensure product development aligned with defined goals.
• Developed product prototypes: Created low-fidelity and/or high-fidelity prototypes to validate concepts and gather user feedback.
• Conducted user testing: Conducted usability testing to identify areas for improvement and iterate on the product design.

Project Title: The Project Management Course: Beginner to Project Manager (Udemy)

Dates: May 2024-June 2024

Role: Project Management Student 

Key Responsibilities and Achievements:

• Developed and applied project management methodologies: Gained understanding of project management frameworks like Agile, Waterfall, and Scrum. (Adapt based on specific methods covered)
• Defined project scope and objectives: Learned how to define project scope, create work breakdown structures (WBS), and set realistic goals.
• Planned and scheduled project tasks: Developed skills in project planning, task estimation, and creating project schedules using tools like Gantt charts.
• Identified and managed project risks: Learned how to identify potential risks, develop mitigation strategies, and track risks throughout the project lifecycle.
• Communicated effectively with stakeholders: Gained skills in stakeholder management, communication planning, and keeping stakeholders informed.