Alexia Johnson
Westbrook,ME
Summary
I deliver efficient and friendly service as a food runner, cashier, and retail associate, ensuring smooth operations and excellent customer experiences. I handle orders accurately, manage transactions quickly, and maintain organized, clean workspaces. I work well with team members to improve workflow and contribute to a positive environment that boosts customer satisfaction and supports business success.
Overview
4
4
years of professional experience
Work History
Head Food Runner
Papi
Portland, ME
06.2025 - 12.2025
- 1. Coordinated timely delivery of food orders to ensure exceptional guest experience.
- 2. Assisted kitchen staff by restocking supplies and preparing dining areas for service.
- 3. Trained new food runners on best practices for efficient order delivery and customer service.
- 4. Monitored food presentation standards to maintain quality and adherence to restaurant guidelines.
- 5. Collaborated with servers to streamline communication between front and back of house operations.
- 6. Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- 7. Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
Retail Associate
American Eagle Outfitters, Inc
South Portland, ME
07.2024 - 02.2025
- 1. Assisted customers with product selection and inquiries to enhance shopping experience.
- 2. Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- 3. Maintained visual merchandising standards by organizing displays and restocking inventory.
- 4. Collaborated with team members to achieve daily sales goals and improve store performance.
- 5. Trained new associates on operational procedures and customer service protocols for smooth onboarding.
- 6. Monitored inventory levels, identifying discrepancies to support stock replenishment efforts.
- 7. Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- 8. Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Market Basket
Westbrook, ME
04.2022 - 09.2023
- 1. Processed customer transactions efficiently using point-of-sale systems.
- 2. Assisted customers with product inquiries and handled returns promptly.
- 3. Maintained cleanliness and organization of checkout area to enhance customer experience.
- 4. Collaborated with team members to ensure smooth operation during peak hours.
- 5. Worked flexible schedule and extra shifts to meet business needs.
- 6. Resolved customer complaints effectively, enhancing overall satisfaction levels.
- 7. Trained new cashiers on procedures and best practices for customer service.
- 8. Managed cash drawer accurately, balancing funds at the end of each shift.
- 9. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- 10. Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Westbrook High School
Westbrook, MESkills
- Cleanliness standards
- Food presentation
- Order accuracy
- Table setting
- Table bussing
- Food allergy awareness
- Server assistance
- Teamwork and collaboration
- Problem-solving
- Time management
- Food safety
- Cash handling
- Foodservice
- Bussing tables
- Kitchen
Timeline
Head Food Runner
Papi
06.2025 - 12.2025
Retail Associate
American Eagle Outfitters, Inc
07.2024 - 02.2025
Cashier
Market Basket
04.2022 - 09.2023
High School Diploma -
Westbrook High School