OTILIO TAPIA
BROOKLYN,NY
Summary
Dedicated Server experienced in delivering exceptional dining experiences with speed and accuracy. Managed dining room operations, ensuring effective communication between kitchen staff and servers while maintaining compliance with safety standards. Contributed to team success by training new members on service protocols and maintaining composure in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Head Food Runner
Quality bistro
New York, NY
05.2022 - Current
- Coordinated food runner flow across Quality Bistro dining room and kitchen pass.
- Delivered plated dishes from expo line to correct tables.
- Checked orders against tickets before leaving service station.
- Trained new runners on Quality Bistro service standards.
- Communicated ticket updates between kitchen staff and servers.
Server/Captain
Sant Ambroeus
New York, NY
05.2022 - 09.2026
- Directed dining room service at Sant Ambroeus with polished fine-dining standards.
- Coordinated server sections, table turns, and guest seating with host team.
- Trained servers on menu details, service steps, and Sant Ambroeus' hospitality.
- Supported wine service, cocktail delivery, and meal pacing across assigned tables.
- Resolved guest concerns with calm communication and attentive follow-up.
- Managed opening, closing, and side work for front-of-house operations.
- Communicated daily specials, availability, and service updates to restaurant staff.
- Recommended specific wine pairings to enhance guest dining experience.
- Balanced daily transactions against sales reports generated by POS system.
Food runner/expeditor
The monkey bar restaurant
New York, N.Y.
02.2018 - 03.2020
- Assisted preparation of food plates overseeing quality and appearance
- Promoted efficiency by removing empty dishes, glassware and silverware to Shorten bussing times
- Streamlined bussing times by removing empty dishes, glassware, and silverware
- Supported high volume shifts by assisting servers with table settings and beverage refills
- Provided contact information for customer inquiries.
Food runner/ expeditor
The lambs club restaurant
New York, N.Y.
12.2014 - 03.2020
- Garnished dishes and delivered items to customers, minimizing wait times
- Conferred with cooks to ensure accuracy of orders before delivery
- Organized and replenished supplies at food stations, enhancing operational flow
- Kept updated knowledge of menu and promotions recommending specific item according to preferences and food allergies.
- Provided contact number for customer inquiries
Education
Francisco IMadero
Mexico , PueblaEnglish Language
América Lenguaje Communication Center
New York, NYSkills
- Order coordination
- Ticket verification
- Order accuracy
- Beverage pairing
- Service standards
- Service timing
- Food allergy awareness
- Food presentation
- Attention to detail
- Cleanliness standards
- Runner support
- Transaction balancing
- Team leadership
- Staff mentorship
- Sense of urgency
Timeline
Head Food Runner
Quality bistro
05.2022 - Current
Server/Captain
Sant Ambroeus
05.2022 - 09.2026
Food runner/expeditor
The monkey bar restaurant
02.2018 - 03.2020
Food runner/ expeditor
The lambs club restaurant
12.2014 - 03.2020
Francisco IMadero
English Language
América Lenguaje Communication Center