Alexia Lopez
Hollister,USA
Summary
Medical professional with strong foundation in assisting with clinical tasks and patient care. Proven ability to support healthcare teams and adapt to dynamic environments. Known for reliability, teamwork, and focus on achieving optimal patient outcomes through effective communication and technical skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Assistant
Hollister vision center family optometry
Hollister, CA, USA
01.2023 - Current
- Visual testing & patient pre-screening
- Electronic health records (EHR) & data entry
- Communication & patient education
- Optical product knowledge (frames, lenses, contacts)
- Multitasking in fast-paced clinical environments
- Provided excellent customer service to create a welcoming and efficient patient experience.
- Scheduled appointments and coordinated follow-up visits to optimize patient care pathways.
- Maintained cleanliness and organization of exam rooms in compliance with health protocols.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Conducted preliminary assessments to evaluate patient ocular health and vision needs.
- Assisted in the fitting and adjustment of optical products for patient satisfaction.
- Managed inventory levels of optical supplies, facilitating timely restocking as needed.
- Educated patients on proper contact lens usage and care procedures during consultations.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
- Ensured accuracy of patient records by diligently updating information during each visit or interaction.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
- Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
- Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
- Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
Family medicine Medical assistant intern
Dr.Friedman
Hollister, CA, USA
08.2025 - 09.2025
- My medical assistant internship for Dr. Friedman provided an invaluable opportunity to apply classroom knowledge in a real-world setting, where I directly assisted with patient vital signs and prepared patients for examinations.
- I also worked alongside a team of experienced healthcare professionals.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
- Recorded and updated patient histories in electronic health records to facilitate accurate treatment.
- Scheduled appointments and coordinated follow-ups to optimize patient flow and care delivery.
- Conducted preliminary tests, such as vision screenings, under the supervision of healthcare professionals.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Resident Assistant
Park Merced Assisted Living
Merced, CA, USA
12.2022 - 01.2023
- Assist with personal care including bathing, grooming, dressing, eating and other daily tasks
- Administering medication
- Daily house keeping / laundry needs
- Monitoring and reporting changes in health
- Logging daily interactions with client
- Coordinated daily activities for residents to promote engagement and social interaction.
- Assisted with meal preparation and dietary monitoring in accordance with resident preferences.
- Supported family communication by providing updates on resident well-being and activities.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Front Desk Receptionist
Institute for Brain Potential
Los Banos, CA, USA
01.2021 - 12.2022
- Answer telephones and direct calls to appropriate staff.
- Greet and assist all clients
- Obtain data for clients
- Provided great customer service
- Scheduled patient appointments and coordinated with healthcare providers to optimize clinic flow.
- Managed incoming correspondence, including emails and faxes, for effective communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Processed insurance verifications and communicated coverage details to patients promptly.
- Developed strong rapport with patients to enhance their overall experience at the clinic.
- Implemented office protocols that improved patient check-in efficiency during peak hours.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Health Science - Associate's degree
San Joaquin Valley College-Visalia
San Joaquin, CA09.2025
Medical Assisting - M.A.
San Joaquin Valley College-Visalia
San Joaquin, CA09.2025
General Education - High school diploma
Gilroy High School
Gilroy, CA06.2020
Skills
Customer support
Healthcare compliance
Retail sales transactions
Patient interaction
Task prioritization
Inventory records
Technical Proficiency
Phone communication
Telehealth experience
Medical assisting
Working with individuals with autism
Productivity software
Computer operation
Patient charting
Electronic health records (EHR) management
Presentation software
Team management
Attention to detail
Windows
Delegation
Microsoft Word
Medical records
Microsoft Outlook
Great communication skills
Punctual
Customer support
Certification
- CPR Certification, Present
- Certified Medical Assistant, 2025-09-01, Present
Languages
English
Spanish
Work Authorization
Authorized to work in the US for any employer
Personal Information
Visa Status: Authorized to work in the US for any employer
Timeline
Family medicine Medical assistant intern
Dr.Friedman
08.2025 - 09.2025
Optometric Assistant
Hollister vision center family optometry
01.2023 - Current
Resident Assistant
Park Merced Assisted Living
12.2022 - 01.2023
Front Desk Receptionist
Institute for Brain Potential
01.2021 - 12.2022
General Education - High school diploma
Gilroy High School
Health Science - Associate's degree
San Joaquin Valley College-Visalia
Medical Assisting - M.A.
San Joaquin Valley College-Visalia