Alexia McKee
Olympia,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
11.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
Unarmed Security Officer
American Corporate Security
07.2021 - 11.2023
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Interviewing Specialist
Pacific Market Research
10.2019 - 08.2020
- Spearheaded innovative product development initiatives that increased market share and profitability margins.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2017
Skills
- Account updating
- Microsoft Office Suite
- Sales expertise
- Research
- Product Knowledge
- Microsoft Outlook
- Microsoft Office
- Customer Service
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Express Employment Professionals
11.2023 - Current
Unarmed Security Officer
American Corporate Security
07.2021 - 11.2023
Interviewing Specialist
Pacific Market Research
10.2019 - 08.2020
High School Diploma -
Kentridge High School