Alexia Mejia
Selma,CA
Summary
Dynamic leader in healthcare operations, driving efficiency and quality across multiple medical practices. Proven success in developing training programs and enhancing patient interactions while aligning staff performance with organizational goals.
Overview
12
12
years of professional experience
Work History
Director of Practice Operations
Inspire Health Medical Group
05.2023 - Current
- Directed multiple medical specialty private practice sites to ensure exceptional quality healthcare delivery.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Oversaw budget management to align with organizational financial goals.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed data to identify trends, guiding informed decision-making processes.
- Facilitated communication between executive leadership and clinical staff to ensure alignment on organizational objectives.
- Oversaw recruitment and development of healthcare professionals to build a high-performing team aligned with practice goals.
- Collaborated with site medical directors and office managers to optimize workflows and establish new service lines.
- Led cross-functional teams in implementing innovative healthcare programs and services.
- Developed training programs for new and existing staff to enhance skills and ensure consistent patient care.
Office Manager
Inspire Health Medical Group
01.2022 - 05.2023
- Managed staffing levels in the office to maintain operational efficiency.
- Facilitated discussions with staff and providers to align goals and identify process improvement opportunities.
- Partnered with Medical Director to streamline workflows and ensure adherence to site procedures.
- Work with the site Medical Director to review and recruit candidates for new positions.
- Facilitated monthly meetings with staff and providers, preparing agendas and documenting discussions.
- Evaluated and approved invoices to ensure compliance with office budget.
- Analyze reports and find trends to workflow bottlenecks or retraining purposes.
- Ensured staff and providers maintained current licensing and competencies through regular verification.
- Led the team to provide exceptional care to the patients we served.
Health Center Manager
United Health Centers
Clovis, USA
10.2021 - 01.2022
- Led and managed the site to provide exceptional quality health care in a multi-specialty office.
- Ensure staff and providers are trained and educated with healthcare guidelines and protocols to maintain compliance with state, local and federal regulations.
- Created and implemented processes to streamline daily operations.
- Reviewed and analyzed workflows to identify and eliminate bottlenecks.
- Oversee the site’s productivity and provide feedback to the staff.
- Lead staff through issues using critical thinking and conflict resolution techniques.
- Resolved patient, provider, and employee concerns to enhance satisfaction and communication.
- Work with local entities to collaborate and promote quality healthcare in the communities we serve.
Assistant Health Center Manager
United Health Centers
Selma, USA
05.2019 - 10.2021
- Ensure proper staffing for all medical, dental and optometry departments.
- Maintain schedules for all departments for smooth patient flow and access to care.
- Facilitated monthly staff and provider meetings, creating agendas and recording minutes to enhance communication.
- Work alongside site manager on creating workflows and following up on site procedures.
- Have crucial conversations with staff and providers on goals and opportunities.
- Analyzed reports to identify trends and address workflow bottlenecks, supporting staff retraining initiatives.
- Validate that proper licensing and competencies are up to date for staff members and providers.
- Assist with testing and vaccine events.
Lead Receptionist
Adventist Health Medical Office
Reedley, USA
06.2014 - 05.2019
- Lead a team of six receptionists daily.
- Ensured timely and effective handling of customer service, phone calls, patient inquiries, check-ins, billing, and messages.
- Trained staff and held them accountable to provide the best possible care.
- Supported staff members with questions and assistance.
- Address any issues from patients, staff, or providers.
- Conducted monthly evaluations with staff to discuss growth and development.
- Created charts and reports to identify staff development opportunities.
- Knowledgeable in insurance profiles and all registering processes.
- Organized faxes and mail for timely processing and delivery to relevant departments.
- Approve timecards to review attendance.
- Verify that proper licensing and competencies were current for staff members.
- Ensure that deposits are validated and turned in on time.
- Organize charts, folders, and important documentation.
- Trained for Adventist Health’s CVN Front Office Training that all current and new staff must attend bi-weekly.
Skills
- Operational strategy
- Operational strategy and budget management
- Budget management
- Workflow optimization and compliance
- Contract negotiation
- Data analysis
- Business development and process improvement
- Problem solving and effective communication
Leadership Experience
I am currently the Director of Practice Operations at Inspire Health Medical Group. I lead and support multiple medical specialty Private Practices. Prior to this role I was an Office Manager at Inspire Health Medical Group as well as United Health Centers.
Timeline
Director of Practice Operations
Inspire Health Medical Group
05.2023 - Current
Office Manager
Inspire Health Medical Group
01.2022 - 05.2023
Health Center Manager
United Health Centers
10.2021 - 01.2022
Assistant Health Center Manager
United Health Centers
05.2019 - 10.2021
Lead Receptionist
Adventist Health Medical Office
06.2014 - 05.2019