Alexia Murriel
Knoxville,TN
Summary
Skilled professional that works well with others to further business growth. An individual seeking personal growth opportunities to develop and advance knowledge of the financial industry.
Overview
5
5
years of professional experience
Work History
Loan Operations
LSI
06.2021 - Current
- Assist as a loan specialist to provide superior customer service skills and lending assistance to client members
- Underwrite loans for potential revenue in accordance with client policies and procedures
- Complete outbound calls to identify cross-sell opportunities, build member relationships and drive company sales
- Prepare loan note packages and coordinate details for funding
- Complete calculation of income and determine credit worthiness
Loss Prevention, Investigative Analyst I
Us Bank: Elavon
10.2020 - 06.2021
- Monitor account activity to identify fraudulent financial transactions and fraudulent merchant accounts
- Maintains clear data entry for record keeping
- Work with internal departments to mitigate risks to customers’ businesses and Elavon
- Conduct full investigations to verify the validity of businesses.
Customer Service Agent | Fraud Agent
First Horizon Bank
12.2019 - 10.2020
- Service and troubleshoot online banking, deposit accounts, and credit card accounts
- Submit accurate documentation for proper account servicing
- Interact with other departments to ensure a timely resolution of customers’ accounts and complaints.
- Submit fraud claims and disputes directly from customers and branch personnel
- Efficiently detect patterns of fraud or potential account takeovers
Education
Associate of Science -
Pellissippi State Community College
07.2014
Skills
- Compliance in banking procedures & regulations
- Familiarity with Microsoft programs, Salesforce, consumer/mortgage LOS
- Typing speed of 45-60 WPM
- Great customer service, oral and written communication skills
- Data entry, account monitoring, credit review
- Ability to meet deadlines and work under time constraints
- High attention to detail
Timeline
Loan Operations
LSI
06.2021 - Current
Loss Prevention, Investigative Analyst I
Us Bank: Elavon
10.2020 - 06.2021
Customer Service Agent | Fraud Agent
First Horizon Bank
12.2019 - 10.2020
Associate of Science -
Pellissippi State Community College
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