Traci Cantu
Loan Operations Assistant
Sinton,Tx
Summary
Motivated finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Loan Operations Assistant
First State Bank of Odem
Corpus Christi, Texas
05.2021 - Current
- Assist lending team with processing and reviewing loan documents
- Interact with lending staff, auditors, risk management team and company staff to ensure the company is meeting all company standards and expectations
- Review pertinent facts and make eligibility determinations by analyzing factors such as intended use of proceeds, credit reports, and customer history
- Corresponded with applicants, their representatives or agents about their inquiry, status of application and reasons for decision
- Assist loan manager with closing and disbursing approved loans
- Contact third parties to obtain information necessary to formulate loan recommendations.
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and input information into digital database.
Relationship Banker
Bank of America
Corpus Christi, Texas
12.2019 - 05.2021
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, balancing drawers and handling night deposits
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Process 150+ transactions daily with extreme attention to detail
- Backed up teller team by handling needs of new and existing customers at main counter.
- Obtained numerous bronze awards for being proactive with customers.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Developed short term and long term summaries to assess each client's participation level and determine targets for follow-up plans.
- Presented new and additional products and services to existing customers.
- Approached prospective clients through cold calling and emails to meet sales targets.
Account Manager
SanAn Group Inc
San Antonio, Texas
01.2019 - 06.2019
- Motivated team members to meet and exceed sales targets
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Networked at events and by phone to expand business profits and revenues
- B2B sales to promote products and brands to increase sales
- Worked with team to prepare presentations and sales pitches
- Responsible for identifying new clients and potential business opportunities.
Teller
Wells Fargo
Corpus Christi, TX
12.2016 - 08.2018
- Build Rapport with Wells Fargo Customers -Working in a fast paced environment
- Focus on providing an exceptional customer service to customers and non-customers, asses their needs, offer products and handoff to banker as needed
- Follow procedures as required by performing tasks in Dual Control such as balancing the vault, night drop, shipment, and buying/selling cash
- Proactively focus on minimizing risk by cash balancing, looking for warning signs, and properly performing transactions
- Practice self -development by partaking in coaching conversations, using the development workbook and implementing a development plan.
Sponsorship Services Intern
Corpus Christi Hooks Baseball Team
Corpus Christi, Texas
03.2016 - 10.2016
- Maintained precise records of all sponsor contracts and ensuring the fulfillment of those contracts
- Kept in direct contact with MiLB directors/sponsors via e-mail and conference calls
- Ordered promo giveaways - executed MiLB promotions (#Callupwothy, Barefoot, Mars etc.) and sponsor promo giveaways
- Sustained photos, radio spots, and advertisements to use towards Proof of Performances due at the end of each season
- Assisted with Player Appearances and transportation of players/guests to and from the airport
- Overseen a $24,000 budget directed towards the Rudy's Prize Wheel
- Created spreadsheets to assist with the management/ organization of the budget and inventory
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
BBA - Finance
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2022
Skills
- Customer rapport
- Product and service sales
- Relationship building and management
- Self-motivated
- Account management
- Staff management
- Interpersonal skills
- Compliance, banking laws and regulations
- Cash handling
- Excellent time management skills
- Goal-oriented
- Proficiency in Microsoft Office
Timeline
Loan Operations Assistant
First State Bank of Odem
05.2021 - Current
Relationship Banker
Bank of America
12.2019 - 05.2021
Account Manager
SanAn Group Inc
01.2019 - 06.2019
Teller
Wells Fargo
12.2016 - 08.2018
Sponsorship Services Intern
Corpus Christi Hooks Baseball Team
03.2016 - 10.2016
BBA - Finance
Texas A&M University - Corpus Christi
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