Alexia Overly
Yorktown,VA
Summary
I am a proven leader and adept communicator, I excelled at Autobell Carwash by driving team performance and enhancing customer satisfaction. Leveraging skills in team motivation and Microsoft Office, I implemented strategies that significantly boosted sales growth. My approach to staff development and problem-solving fostered a culture of continuous improvement and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Autobell Carwash
Newport News, VA
05.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Degree - Business Administration
Virginia Peninsula Community College
Hampton, VAHigh School Diploma -
York High School
Yorktown, VA06.2023
Skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Orientation and training
- Employee performance evaluations
- Business administration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Inventory management
- Reporting and documenting
- Customer service and satisfaction
- Microsoft office expertise
- Organizational skills
- Multitasking
- Active listening
Timeline
Assistant Manager
Autobell Carwash
05.2022 - Current
Associate Degree - Business Administration
Virginia Peninsula Community College
High School Diploma -
York High School