Alexia Peavy
Sunrise,FL
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
4
4
years of professional experience
Work History
Agent Services Representative
Spectrum
01.2021 - 01.2022
- Streamlined communication processes for increased efficiency within the agent services team.
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
Agent Services Representative
Agero
01.2018 - 01.2020
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Streamlined communication processes for increased efficiency within the agent services team.
- Assisted clients with account management, effectively reducing service-related issues.
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT01.2026
Skills
- Data Entry
- Route Navigation
- Database Management
- Dispatch Coordination
- Customer Relations
- Documentation Management
- Logistics Coordination Knowledge
Timeline
Agent Services Representative
Spectrum
01.2021 - 01.2022
Agent Services Representative
Agero
01.2018 - 01.2020
Bachelor of Science - Nursing
Western Governors University