Alexia Reagor
Cleveland,TN
Summary
Proven Shift Leader at Baskin Robins, adept in multitasking and maintaining high levels of customer satisfaction through efficient order accuracy and active listening. Excelled in a fast-paced environment, enhancing team productivity and mastering POS systems. Demonstrated initiative and a quick-learning ability, ensuring seamless operations and exemplary service delivery.
Overview
7
7
years of professional experience
Work History
To-Go Specialist
Cracker Barrel Old Country Store
Chattanooga, TN
02.2019 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Shift Leader
Baskin Robins
Chattanooga, TN
03.2018 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor Of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04.2025
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Cleanliness
- Order accuracy
- Detail-oriented
- Food handling
- Food preparation
- Efficient packaging
- Point of sale systems
- Money handling
Timeline
To-Go Specialist
Cracker Barrel Old Country Store
02.2019 - Current
Shift Leader
Baskin Robins
03.2018 - 07.2019
Bachelor Of Science - Business Administration
Southern New Hampshire University