Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Reagor

Cleveland,TN

Summary

Proven Shift Leader at Baskin Robins, adept in multitasking and maintaining high levels of customer satisfaction through efficient order accuracy and active listening. Excelled in a fast-paced environment, enhancing team productivity and mastering POS systems. Demonstrated initiative and a quick-learning ability, ensuring seamless operations and exemplary service delivery.

Overview

7
7
years of professional experience

Work History

To-Go Specialist

Cracker Barrel Old Country Store
Chattanooga, TN
02.2019 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Shift Leader

Baskin Robins
Chattanooga, TN
03.2018 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor Of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
04.2025

Skills

  • Strong multitasking
  • Phone etiquette
  • Initiative-taking
  • Quick learner
  • Cleanliness
  • Order accuracy
  • Detail-oriented
  • Food handling
  • Food preparation
  • Efficient packaging
  • Point of sale systems
  • Money handling

Timeline

To-Go Specialist

Cracker Barrel Old Country Store
02.2019 - Current

Shift Leader

Baskin Robins
03.2018 - 07.2019

Bachelor Of Science - Business Administration

Southern New Hampshire University
Alexia Reagor