Alexia Rolon
Wichita Falls
Summary
Dynamic, results-oriented professional with robust expertise in customer service and cash handling at Wendy's. Recognized for outstanding reliability and integrity, consistently elevating customer satisfaction through effective communication and adept problem resolution.
Overview
4
4
years of professional experience
Work History
Office Assistant
Unique Framing by JNIA
Irving
05.2025 - Current
- Managed office supplies inventory and coordinated reordering processes.
- Assisted customers with framing options and provided product information.
- Scheduled appointments for consultations and pick-up of completed orders.
- Maintained organized filing systems for customer records and administrative documents.
- Supported the team with administrative tasks, including data entry and document preparation.
- Collaborated with vendors to ensure timely delivery of materials for framing projects.
- Handled incoming calls and responded to customer inquiries promptly and professionally.
- Prepared invoices and processed payments to facilitate smooth transactions.
Shift Lead /Lead Key Holder
Smoothie King
Dallas
01.2025 - 05.2025
- Supervised daily operations for smoothie preparation and customer service.
- Trained new team members on product knowledge and company standards.
- Maintained cleanliness and organization of the work area during shifts.
- Assisted in managing inventory levels and stock replenishment processes.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Provided excellent customer service by addressing inquiries and resolving issues.
Cashier
Wendy's
07.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Cashier
Wendy's
CARROLLTON
07.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the dining area and service counters.
- Assisted customers in menu selection and addressed their inquiries promptly.
- Handled cash, credit, and mobile payments with accuracy and integrity.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and reported shortages to management as needed.
- Ensured compliance with food safety standards during daily operations.
Shift Lead /Lead Key Holder
Smoothie King
CARROLLTON
08.2023 - 06.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
Cashier
Plato's Closet
01.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Scoreboard Operator
Blue Sky
08.2021 - 12.2021
- Enhanced fan experience by operating and maintaining scoreboard systems accurately and efficiently.
- Operated additional audiovisual equipment when needed, providing comprehensive event support.
- Maximized audience engagement by utilizing creative graphics and animations for displaying information.
- Contributed to the overall success of the event by effectively communicating with team members during high-pressure situations.
Janitor
The Star
06.2021 - 08.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05.2025
Skills
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Merchandise Restocking
Languages
4,4
Timeline
Office Assistant
Unique Framing by JNIA
05.2025 - Current
Shift Lead /Lead Key Holder
Smoothie King
01.2025 - 05.2025
Cashier
Wendy's
07.2024 - 12.2024
Cashier
Wendy's
07.2024 - 12.2024
Shift Lead /Lead Key Holder
Smoothie King
08.2023 - 06.2024
Cashier
Plato's Closet
01.2022 - 10.2022
Scoreboard Operator
Blue Sky
08.2021 - 12.2021
Janitor
The Star
06.2021 - 08.2021
High School Diploma -
Newman Smith High School
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