Alexia Shelley
Defuniak Springs,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Servsafe manger certified, with long history of customer service and cooking it up in the kitchen. I've also competed in multiple competitions in Orlando Florida .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Beef O' Bradys
Defuniak Springs, FL
03.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Did additional side work to keep store clean.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Helped raise reviews from 0 to 17 within weeks
Package Handler
Fedex
Defuniak Springs, FL
05.2020 - 01.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Help load 12,000 packages in only 4 hours.
Server
Owens Cafe And Grill
Geneva, AL
05.2018 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed tables of 30 or more people at once.
Education
High School Diploma -
Troy University
Troy, ALHigh School Diploma -
Bethlehem Culinary Academy
Bonifay, FLSkills
- Sales Monitoring
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Directing Team Members
- Speaking to customers
- Shift Coverage
- Scheduling and Coordinating
- Managing Multiple Priorities
- Orientating and Training
- Deposit Collection
Certification
- Servsafe manager certified
- Safe staff certified
Timeline
Assistant Manager
Beef O' Bradys
03.2021 - Current
Package Handler
Fedex
05.2020 - 01.2022
Server
Owens Cafe And Grill
05.2018 - 01.2021
High School Diploma -
Troy University
High School Diploma -
Bethlehem Culinary Academy