Alexia Tolliver
Irving,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Overnight Customer Monitoring
ADT Security
07.2021 - Current
- Handle incoming alarm calls and place outgoing calls to verify alarm activity, dispatch the proper authorities, and notify responsible parties
- Provide alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
- Collaborate with scheduling coordinators on securing tech appointments for customers that require priority
- Resolve customer complaints promptly and professionally.
Assist customers with making payments and establishing autopay via secure payment processing system
Crew Member
Raising Canes/
03.2018 - 07.2021
- Greeted customers and answered any questions providing friendly, quality customer service
- Ensured that all orders were accurate and provided to customer in a timely manner
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted in the preparation of food items as needed
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Dispatch Center Agent
CoachNet
03.2013 - 03.2017
- Served as first point of contact for motorist's requesting emergency roadside service
- Located members position on map, collect details about disabled vehicle, dispatch providers and technicians of best value as well as state and local emergency patrol
- Followed up with members on status of request and followed re-dispatch process as necessary
- Navigated various applications and utilize knowledge base resources and plan summaries to provide members with plan information and coverage
Education
Associate of Applied Science -
Robert Morris University - Illinois
Chicago, IL11.2022
Skills
- Multitasking
- Networking
- Organizational Skills
- Excellent Communication
- Interpersonal Communication
- Problem-Solving
Timeline
Overnight Customer Monitoring
ADT Security
07.2021 - Current
Crew Member
Raising Canes/
03.2018 - 07.2021
Dispatch Center Agent
CoachNet
03.2013 - 03.2017
Associate of Applied Science -
Robert Morris University - Illinois