Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Alexia Walters

Durham,NC

Summary

Committed and adaptable professional with a diverse background in customer service, youth development, and educational recruitment. Known for developing positive rapport with clients, students, and families while delivering exceptional service and support. Strong communicator and problem-solver with experience in fast-paced environments. Eager to bring academic background and diverse skill set to a professional setting to make a meaningful impact.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica Inc.
11.2022 - 01.2023
  • Resolved issues within pharmacy account records
  • Maintained and updated customer information as necessary
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Summer Camp Counselor / Youth Development Staff

Boys And Girls Club Of Eden
05.2019 - 10.2022
  • Organized physical and virtual files.
  • Adapted to fulfilling duties in quick changing conditions.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Designed, organized and guided group activities by leading, coaching, and participating with campers activities for children and coached them through self-regulation and social skills.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Monitored and chaperoned field trips throughout the summer.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Served balanced breakfast, lunch, dinner, and snacks.
  • Communicated with children and parents effectively.

Assistant Recruiter (Internship)

Saint Augustine’s University
11.2021 - 03.2022
  • Scheduled school visits with college advisors and counselors at various high schools
  • Traveled to different high schools in various counties to educate students about Saint Augustine’s University
  • Created presentations for school visits and college fairs
  • Attended college fairs to promote Saint Augustine’s University
  • Aided students with completing the on-site application process
  • Collected transcripts from student resources and submitted them for the admissions process

Education

Master of Arts - Sociology

University of North Carolina At Greensboro
Greensboro, NC
05-2025

Bachelor of Science - Human Development And Family Studies

University of North Carolina At Greensboro
Greensboro, NC
05-2022

Skills

  • Customer service
  • Communication
  • Active listening
  • Critical thinking
  • Data entry
  • Attention to detail
  • Call center experience
  • Problem-solving
  • Patience and empathy
  • Child development

Timeline

Customer Service Representative

Alorica Inc.
11.2022 - 01.2023

Assistant Recruiter (Internship)

Saint Augustine’s University
11.2021 - 03.2022

Summer Camp Counselor / Youth Development Staff

Boys And Girls Club Of Eden
05.2019 - 10.2022

Master of Arts - Sociology

University of North Carolina At Greensboro

Bachelor of Science - Human Development And Family Studies

University of North Carolina At Greensboro

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