Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexia Wheeler

West Sacramento,CA

Summary

Dynamic customer service professional with extensive experience at Chevysfreshmex, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through exceptional communication and order accuracy. Skilled in multitasking and managing reservations, ensuring seamless dining experiences while fostering customer loyalty. Committed to maintaining a professional appearance and a welcoming atmosphere.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Host

Chevysfreshmex
Sacramento, CA
01.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Cashier

McDonald's
West Sacramento, CA
10.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Costume Assistant

Halloween Spirit
10.2020 - 12.2020
  • Assisted customers in selecting appropriate ensemble for events and holidays.
  • Improved efficiency in dress rehearsals by coordinating quick changes and addressing any costume issues promptly.
  • Developed in-depth knowledge of costume inventory and sales techniques.
  • Managed costume budgets while sourcing high-quality materials within financial constraints set forth by producers or directors.

Cashier

Burger King
Sacramento, CA
02.2018 - 06.2018

-

  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

General Education

Argonaut High School
Jackson, CA
06.2019

Skills

  • Customer service
  • Multitasking proficiency
  • Exceptional communication
  • Professional appearance
  • Telephone reception
  • Reservations
  • Customer engagement
  • Order accuracy
  • Takeout order processing
  • Food allergy awareness
  • Cleaning and sanitation
  • Table bussing
  • Guest seating
  • Guest engagement
  • Buffet setup and takedown

Certification

- food handlers card

Timeline

Host

Chevysfreshmex
01.2025 - Current

Cashier

McDonald's
10.2021 - Current

Costume Assistant

Halloween Spirit
10.2020 - 12.2020

Cashier

Burger King
02.2018 - 06.2018

General Education

Argonaut High School