Alexia Willingham
Orange,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Chick-fil-A
Orange, TX
09.2023 - Current
- Supervised team members to ensure efficient service during peak hours.
- Trained new employees on food preparation and customer service standards.
- Implemented health and safety protocols in food handling procedures.
- Resolved customer complaints to enhance satisfaction and experience.
- Managed inventory levels to maintain stock and reduce waste.
- Assisted with cash register operations during busy periods for accuracy.
- Assisted in the training of new employees.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Trained new employees on company policies, procedures, and job duties.
Education
High School Diploma -
Bridge City
Texas05-2023
Skills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Health and safety
- Conflict resolution
- Cash handling
- Problem solving
- Communication skills
- Performance coaching
- Guest service
- Coaching and mentoring
Affiliations
- Artistic design
Certification
- Food Safety
- ServSafe Manager
Timeline
Shift Lead
Chick-fil-A
09.2023 - Current
High School Diploma -
Bridge City