Alexia Wright
Winter Garden
Summary
Detail-oriented professional with strong customer service and office administration skills. Skilled in problem-solving and effective communication, ready to contribute to enhancing customer satisfaction and operational efficiency. Adaptable professional with a focus on customer service and problem-solving. Proven ability to manage multiple tasks while maintaining positive relationships with clients and colleagues, ready to drive improvements in customer experience and operational support.
Overview
3
3
years of professional experience
Work History
Associate
The UPS Store
Winter Garden
12.2025 - Current
- Assisted customers with packaging and shipping inquiries.
- Operated shipping software to create labels and track packages.
- Resolved customer complaints by providing effective solutions in a timely manner.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations and policies to ensure smooth onboarding.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Maintained positive working relationship with fellow staff and management.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Office Assistant
Charming Hands
Clermont
08.2023 - 11.2025
- Coordinated scheduling of appointments and meetings to optimize staff availability.
- Managed daily office operations and organized filing systems to enhance information retrieval.
- Supported team members with administrative tasks and project coordination to facilitate workflow.
- Handled incoming calls and directed inquiries to appropriate personnel.
Education
Associate of Science - Biomedical Sciences
Valencia College
Orlando, FL05-2028
High School Diploma -
Horizon High School
Winter Garden, FL05-2024
Skills
- Customer service
- Office administration
- Problem solving
- Project management
- Attention to detail
- Effective communication
- Fast learner
- Time management
- Document organization
- Data entry
Timeline
Associate
The UPS Store
12.2025 - Current
Office Assistant
Charming Hands
08.2023 - 11.2025
Associate of Science - Biomedical Sciences
Valencia College
High School Diploma -
Horizon High School