Alexiana Manguya
Rockford,IL
Summary
A successful and passionate worker sense I was 15 years old. I love helping others as well as helping individuals learn new things. I’m very creative and including in everything I do. I love leading people into the right direction. I love being apart of starting a great path for someone. Knowledgeable trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 2 years.
Overview
2
2
years of professional experience
Work History
Trainer
Portillos
DeKalb, IL
09.2021 - 08.2022
- Training new employees
- Encouraging crew members
- Bringing new ideas to the table, such as different tactics or strategies.
- Interviewing new hires
- Be responsible, respectful, understanding, as well as a great problem solver .
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
Packing Assistant
Panduit
DeKalb, IL
05.2021 - 08.2022
- Assisted with the packing of outgoing orders according to customer requirements.
- Organized and labeled boxes for efficient distribution.
- Checked packing lists against items received for accuracy.
- Ensured that all products were properly packaged before shipping out.
- Followed safety guidelines when handling heavy or hazardous materials.
- Used hand tools such as scissors, knives, measuring tapes.
- Inspected products for defects prior to boxing them up.
- Utilized RF scanners to ensure accurate tracking of shipped items.
- Constructed corrugated cardboard boxes for introduction into assembly line.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
Crew Member
McDonald's
DeKalb, IL
02.2020 - 05.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
Shift Leader
Dunkin' Donuts
DeKalb, IL
05.2020 - 04.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
Education
High School Diploma -
Dekalb Jr.-Sr. High School
Dekalb, IL12-2022
Skills
- Materials Preparation
- Course Development
- Curriculum Planning
- Program Management
- Lesson Planning
- Materials Organization
- Training Needs Analysis
- Computer technology
- Course materials and supplies
- Online-based education
- New Hire Training
Timeline
Trainer
Portillos
09.2021 - 08.2022
Packing Assistant
Panduit
05.2021 - 08.2022
Shift Leader
Dunkin' Donuts
05.2020 - 04.2022
Crew Member
McDonald's
02.2020 - 05.2022
High School Diploma -
Dekalb Jr.-Sr. High School