HEATHER BROOKS
McDonough,GA
Overview
18
18
years of professional experience
Work History
Trainer
Target
Hampton, GA
06.2025 - 08.2025
- Teaching new hires about warehouse processes, safety rules, and equipment use.
- Demonstrating proper picking, packing, shipping, and inventory procedures.
- Coaching employees on accuracy, productivity, and quality standards.
- Monitoring trainee progress and giving feedback.
- Keep training records, and report to supervisors.
- Supporting ongoing skill development and cross-training.
- Promoting teamwork and a safe, efficient work environment.
- Conducted safety training classes and ensured 100% of staff members followed safety rules, reducing workplace accidents by 39%.
Warehouse Associate
Target
Hampton, GA
11.2024 - 08.2025
- Pick and pack customer orders accurately.
- Label, scan, and prepare shipments for delivery.
- Load trucks and pallets safely and efficiently.
- Verify that orders match the shipping documents.
- Maintain a clean and organized work area.
- Follow safety rules and warehouse procedures.
Problem Solver
Target
Hampton, GA
03.2025 - 05.2025
- Identify issues, spot inventory, order, or process errors such as missing items, mis-picks, and damaged goods.
- Investigate the root causes of problems that occurred by checking order history, system data, or physical inventory.
- Correct orders, fix errors by repacking, replacing, or re-labeling items to ensure customer accuracy.
- System adjustments update warehouse management systems (WMS) to reflect corrections.
- Communication work with pickers, packers, leads, and supervisors to resolve errors quickly.
- Customer focus ensures corrected orders meet quality and shipping deadlines.
- Process improvement provides feedback on recurring issues to help prevent future errors.
- Documentation records problems and resolutions for tracking and accountability.
- Safety and Compliance follow warehouse safety rules while resolving issues.
Production Assembly Line Operator
Purple Innovations
McDonough, GA
08.2024 - 11.2024
- Operate assembly line equipment, run, monitor, and adjust machinery or tools used in assembling products.
- Assemble products follow standard operating procedures (SOPs) to put together parts or components accurately.
- Inspect materials and products, check for defects, quality, and compliance with standards before and after assembly.
- Package finished goods, box, label, or wrap products for shipment or storage.
- Maintain workflow, keep up with production quotas, pace, and schedules to meet daily and weekly goals.
- Load and unload materials, move raw materials to the line, and transfer completed products to staging or shipping areas.
- Use hand and power tools, and operate tools (manual or powered) safely and effectively.
- Report issues such as safety concerns, equipment malfunctions, and material shortages to supervisors.
- Safety and maintenance follow safety guidelines, use personal protective equipment (PPE), follow warehouse safety protocols, and practice good housekeeping.
- Maintain equipment, perform basic cleaning, lubrication, or adjustments to keep machines running smoothly.
- Teamwork and documentation work as a team, coordinating with other line operators, supervisors, and quality inspectors to maintain steady production.
- Recordkeeping log production counts, downtime, or quality issues in tracking systems or paperwork.
General Office Associate
Home Depot
Locust Grove, Georgia
02.2022 - 08.2024
- Processed incoming and outgoing mail and packages.
- Provided administrative support to staff, as needed, to facilitate operations.
- Coordinated daily transportation schedules, ensuring timely shipments and deliveries.
- Communicated with carriers, drivers, and internal teams to resolve routing or shipment issues.
- Processed Bills of Lading (BOLs) accurately for all incoming and outgoing shipments.
- Coordinated appointment times for load pickups and drop-offs, ensuring on-time operations.
- Maintained clear records of shipments and transportation documentation.
- Supported warehouse and transportation teams by streamlining office logistics and communications.
Inbound/Outbound Coordinator
Home Depot
Locust Grove, Georgia
11.2021 - 01.2022
- Lead and guide the warehouse team for inbound and outbound operations.
- Assign tasks, monitor progress, and ensure timely shipment processing.
- Train and mentor staff on procedures, safety, and efficiency.
- Resolve team conflicts, and support problem-solving on the floor.
- Maintain clear communication between teams, management, and carriers.
- Drive team performance to meet operational goals and quality standards.
- Maintain safe, organized, and efficient workflow.
Warehouse Associate
Home Depot
Locust Grove, GA
09.2020 - 10.2021
- Pulled and prepared products for shipment, ensuring that the exact number and type of products were loaded and shipped.
- Complied with all safety regulations and company guidelines.
- Picked and packed orders according to customer specifications and shipping deadlines.
- Established positive and effective communication between staff and senior management, significantly reducing miscommunication and minimizing missed deadlines.
- Assisted in resolving production, shipping, and packaging issues.
- Investigated and resolved freight damage issues.
- Contributed to the development and implementation of inventory control systems.
- Load and unload trucks safely.
- Work with team members to meet daily goals.
- Keep work areas clean, organized, and safe.
- Use RF scanners or systems to track inventory.
- Receive, check, and put away incoming shipments.
Specialist Clerk
William Carter Company
Stockbridge, Georgia
10.2017 - 09.2020
- Maintained accurate records of all incoming and outgoing shipments.
- Utilized warehouse management systems (WMS) to manage inventory, track deliveries, and organize products.
- Scheduled carrier pickups, managing shipping labels, tracking packages, and resolving delivery issues.
- Coordinated with various departments to ensure the timely delivery of goods.
- Ensured a clean and organized warehouse environment.
- Support warehouse operations through data entry reporting, and administrative tasks.
- Coordinate with receiving and shipping teams to ensure timely and correct order fulfillment.
- Communicate and coordinate effectively with vendors, carriers, and internal departments to resolve discrepancies.
- Maintain accurate inventory and stock records in warehouse management systems (WMS).
- Process incoming and outgoing shipments, ensuring proper documentation.
- Generate reports on inventory, shipments, and warehouse operations.
- Monitor order fulfillment to ensure accuracy and timely delivery.
- Assist with audits and cycle counts to maintain inventory integrity.
- Handle data entry, filing, and general administrative support for the warehouse.
- Track damaged, lost, or returned goods, and initiate corrective actions.
- Ensure compliance with safety and company policies in warehouse procedures.
- Support cross-functional teams with logistical planning and scheduling.
Training Specialist
Willliam Carter Company
Stockbridge, Georgia
08.2016 - 10.2017
- Develop and deliver hands-on training programs for warehouse staff on safety, equipment operations, and standard procedures.
- Mentor and coach new, existing employees to improve performance and efficiency.
- Monitor and evaluate employee progress, providing constructive feedback and guidance.
- Collaborate with supervisors to identify training needs and implement solutions.
- Maintain training records and ensure compliance with company policies and safety regulations.
- Conduct onboarding for new hires, ensuring they understand company policies, procedures, and safety standards.
- Design and update training materials, manuals, and visual aids for warehouse operations.
- Ensure safety compliance with OSHA regulations and internal safety protocols.
- Observe work performance on the floor, providing real-time coaching and corrective guidance.
- Lead group and one-on-one training sessions on equipment use, inventory management, and workflow processes.
- Track and report training completion and employees' progress to supervisors.
- Resolve employee questions or concerns regarding procedures and operational expectations.
- Support continuous learning initiatives, and promote a culture of professional development.
- Facilitate cross-training among departments to enhance workforce flexibility.
Picker/Packer Associate
William Carter Company
Stockbridge, Georgia
06.2007 - 08.2016
- Resolved shipping discrepancies promptly, preventing delays in order fulfillment.
- Maintained up-to-date knowledge of product specifications to ensure correct packaging.
- Communicated effectively with warehouse personnel to ensure smooth operations.
- Accurately picked and packed customer orders, following company standards and safety procedures.
- Verified product information, quantities, and quality before shipment.
- Prepared, labeled, and organized packages for shipping and delivery.
- Maintained a clean and organized work area to ensure efficiency and safety.
- Operated scanners (RF guns) and warehouse management systems (WMS) to track inventory and orders.
- Assisted with stocking shelves, replenishing inventory, and cycle counts.
- Worked as part of a team to meet daily production and shipping goals.
- Pulled products from warehouse shelves according to pick lists and work orders.
- Packed items securely using proper materials to prevent damage during shipment.
- Met or exceeded daily productivity UPH for picking and packaging while maintaining accuracy.
- Loaded and unloaded shipments from pallets, carts, and conveyors.
Education
Master of Science - Leadership And Management
Carters University
08-2017
High School Diploma -
Griffin High School
Griffin, GA05-2003
Skills
- Employee training
- Safety compliance
- Warehouse management systems
- Inventory control
- Workflow optimization
- Process improvement
- Team leadership
- Problem solving
- Feedback delivery
- Communication skills
- Conflict resolution
- Attention to detail
- Time management
- Industrial technology
- Data tracking
- Performance coaching
- Materials organization
- Curriculum planning
- New hire training
- Materials preparation
- Planning and coordination
- Worker auditing
- Microsoft Office
- Training material updates
- Course materials and supplies
- Computer technology
- Online training tools
- E-learning tools
- Finance
- Skill building
- General warehouse knowledge
- Operations management
- Clerical tasks
- scheduling
- Logistics
- Data entry
- Equipment operator
- Presentations and demonstrations
- Course development
- Staff development
- Decision-making
- Public speaking
- Record Keeping
- Payment collection
- Clear verbal communication
Timeline
Trainer
Target
06.2025 - 08.2025
Problem Solver
Target
03.2025 - 05.2025
Warehouse Associate
Target
11.2024 - 08.2025
Production Assembly Line Operator
Purple Innovations
08.2024 - 11.2024
General Office Associate
Home Depot
02.2022 - 08.2024
Inbound/Outbound Coordinator
Home Depot
11.2021 - 01.2022
Warehouse Associate
Home Depot
09.2020 - 10.2021
Specialist Clerk
William Carter Company
10.2017 - 09.2020
Training Specialist
Willliam Carter Company
08.2016 - 10.2017
Picker/Packer Associate
William Carter Company
06.2007 - 08.2016
Master of Science - Leadership And Management
Carters University
High School Diploma -
Griffin High School