Alexias Juneau
Bow,NH
Summary
Developed excellent customer service from Dunkin' Donuts, adept in critical thinking and POS systems, excels in high-pressure environments. Enhanced customer loyalty through empathetic conflict resolution and superior communication, fostering repeat business. Trained peers, showcasing leadership and problem-solving skills, contributing to a positive, productive workplace.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dunkin' Donuts
Bow, NH
03.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Responded to customer requests for products, services, and company information.
Seasonal Worker
Cityscapes PC
Boston, MA
11.2022 - 12.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Contributed to team efficiency by assisting with material deliveries, equipment setup, and site clean-up activities.
Retail Sales Associate
Bed Bath & Beyond
Concord, NH
03.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Bow High School
Bow, NH06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Retail Sales Experience
- Using POS systems
- Friendly, positive attitude
- Excellent communication
- Problem-solving
Timeline
Seasonal Worker
Cityscapes PC
11.2022 - 12.2024
Customer Service Representative
Dunkin' Donuts
03.2022 - 01.2025
Retail Sales Associate
Bed Bath & Beyond
03.2021 - 03.2022
High School Diploma -
Bow High School