Alexio Chabata
Godley,TX
Summary
Eight years of leadership experience in technical project management, driving product success through effective team leadership. Proven ability to engage stakeholders and implement data-driven decisions to optimize processes. Expertise in enhancing product quality within dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP - Senior Product Owner
Citigroup
Irving, TX
07.2018 - Current
- Leading the end-to-end SDLC for an Omni Channel Service platform covering Disputes, Fraud, Authentication and Customer Communications for Citi Retail Service
- Partnering with IT and product leadership to drive and manage the solution development process, ensuring alignment with strategic goals
- Managing development work and defect resolution utilizing JIRA and ALM tools for comprehensive tracking and reporting
- Facilitating regular stakeholder engagements, providing bi-weekly updates and program-level demos to ensure transparency and alignment
- Training and managing a UAT team responsible for test case preparation, account conditioning, and testing execution
- Collaborating with Training and Operations readiness teams to ensure the seamless delivery and adoption of new product increments
- Created and maintained product vision and roadmap, prioritized backlog through capacity planning and stakeholder alignment to drive strategic initiatives
- Gathered requirements from internal and external stakeholders, refined them into actionable user stories for scrum teams to facilitate effective development
- Analyzed production incidents and supported resolution of Corrective Action Plans (CAPs) to ensure timely remediation for customers and partners
Business Analyst
Silicon Valley Bank, SVB
Tempe, AZ
09.2013 - 12.2017
- Gathered requirements from relationship advisors to develop functional and technical specifications
- Gathered Business requirements and provided analysis, data modeling and design development
- Analyzed call center data utilizing SQL to efficiently streamline the forecast process and improve efficiency
- Conducted comprehensive reporting and data analysis to support decision-making.
- Created data visualizations and configured interactive dashboards to assist in forecasting, budgeting and pricing
- Managed successful implementation of technology solutions for clients.
- Managed onboarding of tech clients for credit card platforms and software implementations, streamlining the integration process.
- Delivered consulting services to diverse clients, enhancing project alignment with business objectives.
- Trained advisors and internal stakeholders on cards related business intelligence tools and spearheaded refresher courses
- Performed routine testing of card products and software to ensure elite card servicing
- Performed quality control on over 500+ US and UK card programs to ensure regulatory compliance and control
- Conducted data governance within card accounting operations ensuring the integrity and consistency of CRM records
Teller
Desert Financial Federal Credit Union
Phoenix, AZ
01.2013 - 09.2013
- Assisted members with account inquiries while managing ledger of $100,000 and facilitating daily cash transactions of $300,000
- Adhered to FICA, NCUA, and internal policies to deliver a seamless banking experience for members
- Analyzed member accounts to identify and promote products enhancing member financial well-being
Education
Bachelor of Science - Finance
Arizona State University
Tempe, AZ05-2013
Skills
- Product development
- User acceptance testing
- Agile and Scrum methodologies
- Technical project management
- Strategic budgeting
- Process reengineering
- Team leadership
- Stakeholder engagement
Certification
- Advanced Certified Scrum Product Owner (ACSPO)
- Certified Scrum Product Owner (CSPO)
Timeline
VP - Senior Product Owner
Citigroup
07.2018 - Current
Business Analyst
Silicon Valley Bank, SVB
09.2013 - 12.2017
Teller
Desert Financial Federal Credit Union
01.2013 - 09.2013
Bachelor of Science - Finance
Arizona State University