Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Alexious Price

Conyers,GA

Summary

Astute professional with strong background in customer relations and issue resolution. Strengths include effective communication, relationship building, and problem-solving skills. Previous roles involved fostering positive interactions with customers, enhancing client satisfaction and boosting company reputation through courteous service.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Customer Service Senior Representative

Cigna
04.2025 - 11.2025
  • Coordinated care with nurse managers, pharmacy teams, and reimbursement departments.
  • Responded to patient and provider inquiries via phone, chat, email, and fax.
  • Maintained HIPAA-compliant documentation across medical databases and Excel.
  • Analyzed data to track performance metrics.

Claims Analyst

Cigna
05.2024 - 04.2025
  • Processed high-volume medical insurance claims in compliance with regulations.
  • Reviewed clinical documentation for medical necessity and eligibility.
  • Resolved claim discrepancies while maintaining confidentiality.

Claims Associate

State Farm
10.2022 - 10.2023
  • Supported claimants throughout the claims lifecycle.
  • Verified coverage and benefits.
  • Managed documentation and compliance standards.

Education

Bachelor of Science in Nursing (BSN) - RN

Chamberlain University College of Nursing
01.2026 - 04.2026

Associate of Applied Science - Healthcare Management

Gwinnett Technical College
04.2022 - 05.2024

Skills

  • Patient Scheduling & Coordination
  • Medical Records & Documentation
  • Insurance Verification & Claims Processing
  • HIPAA Compliance
  • Medical Terminology
  • EHR/EMR Systems
  • Remote Communication
  • Data Entry
  • Microsoft Excel
  • Time Management

Certification

Medical Front Office Assistant

Accomplishments

National Technical Honor Society

Timeline

Bachelor of Science in Nursing (BSN) - RN

Chamberlain University College of Nursing
01.2026 - 04.2026

Customer Service Senior Representative

Cigna
04.2025 - 11.2025

Claims Analyst

Cigna
05.2024 - 04.2025

Claims Associate

State Farm
10.2022 - 10.2023

Associate of Applied Science - Healthcare Management

Gwinnett Technical College
04.2022 - 05.2024
Alexious Price