Iyanna Barnett
Longview,TX
Summary
Detail-oriented Scheduling and Customer Support Professional with 4+ years of experience in high-volume healthcare, mortgage and financial service environments. Skilled in patient coordination, appointment scheduling, regulatory compliance, and CRM documentation. Experienced in remote operations while maintaining accuracy, service excellence, and adherence to organizational policies. Proven ability to manage complex scheduling workflows, meet performance metrics, and deliver exceptional client and patient experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rocket Mortgage
12.2025 - Current
- Manage 40–60 inbound and outbound calls daily while maintaining quality assurance and performance metrics.
- Accurately document client interactions in CRM systems to ensure compliance and audit readiness.
- Coordinate with internal departments to resolve account issues efficiently and within regulatory guidelines.
- Educate customers on account processes while adhering strictly to federal servicing standards and company policies.
- Maintain high accuracy in data entry, payment processing, and account updates.
- Educate clients on payment options, escrow analyses, shortage explanations, and annual account adjustments
Patient Care Coordinator
Elara Care
06.2022 - 10.2025
- Handled 40-50 inbound and outbound calls daily within a remote healthcare environment.
- Coordinated scheduling, patient support, and provider communication.
- Maintained HIPAA compliance and accurate CRM documentation.
- Resolved account inquiries and escalated complex cases appropriately.
- Met performance benchmarks in response time, documentation accuracy, and service quality.
Education
Some College (No Degree) -
University of Texas At Tyler
Tyler, TXPhlebotomy Program -
Necoles Learning Academy
Skills
- Patient Scheduling & Coordination
- Diagnostic Service Appointment Management
- High-Volume Call Handling (40–60 Daily)
- Insurance & Account Verification
- Regulatory Compliance (HIPAA & Federal Guidelines)
- CRM Documentation & Data Accuracy
- Cross-Department Collaboration
- Customer & Patient Support
- Policy & Process Adherence
- Conflict Resolution & De-escalation
- Remote Workflow Management
Timeline
Customer Service Representative
Rocket Mortgage
12.2025 - Current
Patient Care Coordinator
Elara Care
06.2022 - 10.2025
Some College (No Degree) -
University of Texas At Tyler
Phlebotomy Program -
Necoles Learning Academy