EUGENIA A. KOZIOL
Dedicated healthcare administrative professional with more than 20 years of experience supporting patients, physicians, and clinical teams in medical office and hospital settings. Experienced in high-volume customer service, patient registration and scheduling, insurance verification and referrals, medical records, and clinical support. Former Henry Ford Health System Customer Service Representative known for professionalism, accuracy, compassionate patient interaction, and the ability to work effectively in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
6 Years- Scheduled patient appointments while managing high-volume phone calls to ensure efficient service.
- Checked in patients, ensuring accurate demographic and insurance information for seamless processing.
- Processed insurance referrals and authorizations, facilitating timely patient care.
- Processed insurance referrals and authorizations.
Secretary II
10 Years- Scheduled patient appointments and coordinated care with physicians.
- Obtained insurance referrals and authorizations while managing daily administrative operations to ensure seamless patient care.
- Answered phones and called in prescriptions per physician instructions.
- Created and maintained patient charts for Crohn's disease and ulcerative colitis patients, facilitating accurate treatment documentation and care continuity.
- Reviewed vaccination and blood work records to prepare patients for infusion treatments.
- Supported physicians with clinical and administrative tasks, enhancing overall workflow and patient management.
Insurance Specialist
6 Years- Obtained referrals and authorizations for procedures and surgeries.
- Obtained referrals and authorizations for procedures and surgeries to facilitate patient care.
- Assisted with medical coding and documentation to ensure accurate billing and compliance.
- Checked in surgical patients, prepared charts, and provided scheduling information to streamline surgical processes.
Customer Service Representative
1 Year- Answered phones and scheduled patient appointments to ensure timely access to services.
- Checked in patients and managed front desk operations to enhance patient experience.
- Delivered administrative support to enhance office efficiency.
Education
High School Diploma
Details available upon request