Alexis
Sand Springs,OK
Summary
Dynamic professional with extensive experience in operations management at Atwoods Ranch & Home, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and improving accuracy in cash handling. Adept at staff training and development, fostering a collaborative environment that drives performance and growth.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Atwoods Ranch & Home
Sand Springs, OK
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Teacher's Assistant
Kids 1st Child Development Center
Sand Springs, OK
12.2016 - 01.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked effectively in fast-paced environments.
Home Health Aide
Home Health
10.2009 - 04.2012
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
High School Diploma -
Sapulpa High School
Sapulpa, OK05.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Performance reviewing
- Schedule oversight
- Meeting facilitation
- Google drive
- Succession planning
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
Timeline
Assistant Manager
Atwoods Ranch & Home
10.2024 - Current
Teacher's Assistant
Kids 1st Child Development Center
12.2016 - 01.2018
Home Health Aide
Home Health
10.2009 - 04.2012
High School Diploma -
Sapulpa High School