Alexis Advocate
Las Vegas,NV
Summary
Successful Grocery worker with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Front End Courtesy Clerk
Smith's
Las Vegas, Nevada
03.2020 - Current
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Starbucks
Smith's
Las Vegas, NV
05.2021 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Deli Associate
Smith's
Las Vegas, NV
02.2021 - 09.2021
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Fast Food Worker
Mcdonalds
Las Vegas, NV
05.2019 - 08.2019
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV06.2021
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Needs Assessments
- Product Restocking
- Understanding Customer Needs
- Teamwork and Collaboration
- Bagging Procedures
- Cash Register Operations
- Cash Counting
- Calm and Professional Under Pressure
Timeline
Starbucks
Smith's
05.2021 - 09.2021
Deli Associate
Smith's
02.2021 - 09.2021
Front End Courtesy Clerk
Smith's
03.2020 - Current
Fast Food Worker
Mcdonalds
05.2019 - 08.2019
High School Diploma -
Chaparral High School