Alexis Aguirre
Austin,TX
Summary
Detail-oriented customer service professional with a proven track record in managing high volumes of inbound calls while ensuring exceptional customer satisfaction. Demonstrates expertise in utilizing CRM systems, coupled with strong active listening and multitasking skills. Committed to enhancing customer relationships and driving company success through effective communication strategies.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Ambry Genetics
Austin, TX
12.2023 - 11.2024
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Responded quickly to customer inquiries, needs and problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Exceeded quality goals to support team productivity.
- Updated existing records with new or revised information as needed.
Client Service Representative
AmerisourceBergen
Houston, TX
12.2021 - 12.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service
360Connect
Austin, TX
02.2015 - 05.2018
- Identified and qualified potential customers through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Analyzed customer needs and recommended appropriate products and services.
- Cross-sold additional products and services to purchasing customers.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
Bachelor of Arts - Organizational Leadership
California Baptist University
Riverside, CA06-2018
Skills
- Call center experience
- Verbal and written communication
- Ticket management
- Customer relationship management (CRM)
- SLA
References
References available upon request.
Timeline
Customer Support Specialist
Ambry Genetics
12.2023 - 11.2024
Client Service Representative
AmerisourceBergen
12.2021 - 12.2023
Customer Service
360Connect
02.2015 - 05.2018
Bachelor of Arts - Organizational Leadership
California Baptist University
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