Alexis Allen
Sandy Springs,GA
Summary
Exceptional career in Customer Service with experience in the healthcare, customer service, and sales telecommunications industry. Great team player with a positive attitude and skill in building rapport with clients. Motivated to maintain customer satisfaction and contribute to overall team success. Strong work ethic, multitasking, and time management capabilities, with the ability to grasp new concepts.
Overview
11
11
years of professional experience
Work History
Customer Service
Allstate Insurance Co
02.2021 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards
- Promptly responded to inquiries and requests from prospective customers
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Improved overall efficiency by providing constructive feedback to peers during team meetings
- Addressed customer account discrepancies and concerns in person and over the phone
- Gathered information from policy holders to review and complete documentation of current or new policies
Customer Account Specialist
American Income Life
11.2019 - 01.2021
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Provided coverage option information to assist clients in protecting assets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated clients on insurance policies and procedures.
Medical Customer Service Representative
Apollo Pharmacy
08.2017 - 10.2019
- Collected required documents to prepare discharge and release summaries of patients
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation
- Served as an integral member of the healthcare team by actively participating in meetings, offering valuable input on process improvements related to scribe services
- Made follow up calls to schedule next appointments
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference
- Met customer call guidelines for service levels, handle time and productivity
Sales and Service Associate
Saks Fifth Avenue
01.2016 - 08.2017
- Drove sales, service, and profit in designated department
- Greeted and educated customers on current promotions
- Completed markdown process and sign merchandising timely, accurately, and in accordance with current promotions
- Contributed to the ongoing maintenance of visual display, selling floor, and fitting rooms in adherence to loss prevention and compliance procedures
- Processed sales transactions utilizing POS register system
- Recommended, selected, and assisted with locating merchandise based on customer needs
Brand Associate
Old Navy
05.2014 - 01.2016
- Marketed current sales and promotions for Old Navy's products and brand to drive sales and create optimal shopping experiences for customers
- Assisted customers with selection, location, and availability of products
- Maintained visual elements, organization, and cleanliness of fitting rooms and sales floor activities including product folding and sizing
- Executed cash wrap transactions timely and accurately
- Performed sales transactions, processed merchandise returns and exchanges, and participated in store recovery and safety functions to prevent loss and minimize risk
- Executed signage and markdown processes to meet productivity and pricing standards.
Education
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
03.2020
Bachelor of Science - Public Health Education
Georgia Southern University
12.2017
Skills
- Medical terminology knowledge
- Microsoft Office
- Call center experience
- Inbound Customer Service
- Needs Assessment
- Account Updates
Languages
Spanish
Limited Working
Timeline
Customer Service
Allstate Insurance Co
02.2021 - Current
Customer Account Specialist
American Income Life
11.2019 - 01.2021
Medical Customer Service Representative
Apollo Pharmacy
08.2017 - 10.2019
Sales and Service Associate
Saks Fifth Avenue
01.2016 - 08.2017
Brand Associate
Old Navy
05.2014 - 01.2016
Bachelor of Science - Public Health Education
Georgia Southern University
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
Education Certification
- Bachelor of Science Degree in Public Health, 3.0, Health Education and Promotion, Georgia Southern University, Statesboro, GA, President's List (Fall 2017)
- Collaborative IRB Training Initiative (CITI)
- Statistical Package for Social Science (SPSS)
Public Health Experience
- Student Intern, Office of Alcohol and Other Drugs Programs at Georgia Southern University, Statesboro, GA, MM/DD/YY, Completed 600 volunteer hours in public and behavioral health field, Scheduled student appointments and class registration for mandatory classes, Created content for promotional awareness information for health topics regarding substance use and abuse, Delivered training on substance use and its effects utilizing PowerPoint presentations to improve behavior and attitude, Schedules student appointments and class registration for mandatory classes
- Physical Activity and Nutrition Instructor, Kidovations, Statesboro, GA, Developed program proposal with needs assessment to increase student behavior and knowledge of physical activity and nutrition, Conducted research encompassing data analysis Statistical Package for Social Sciences (SPSS) and conclusion with results, A class size of 25 students were impacted by the program proposal
Leadership Affiliations
- Alpha Phi Omega, Nu Epsilon Chapter of Georgia Southern University, Treasurer, 2016-2017, Oversaw chapter budget, Strategized ways to increase funds by coordinated fundraising events, Recorded new membership additions and distributed national identification cards
- African Student Association, Secretary, 2016-2017, Facilitated and tracked upcoming events, Planned and delegated committee tasks
Charitable Service
- Completed over 150 service hours at Georgia Southern State University
- Traveled to Ecuador to teach a class of 16 second graders subjects in Spanish (Math, English, P.E.)
- Weekly Habitat for Humanity Volunteer
Technology Skills
- Word
- PowerPoint
- Excel
Core Knowledge And Skills
- Public Health Education & Promotion
- Health Awareness Training
- Program & Event Planning
- Health & Wellness Program Design
- Teamwork & Collaboration
- Customer Service Relations
- Research, Analysis, & Data Collection
- Product Sales & Marketing
- Analytical Problem Solving
Skills
- Customer Service
- Customer Data Confidentiality
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