ALEXIS ALVARADO
The Padre Hotel
Bakersfield,California
1
Certification
8
years of professional experience
Achieved successful task completion through exceptional communication and organizational skills.,Maintained reliability and demonstrated a strong work ethic while swiftly adapting to new challenges and settings.
Work History
Food and Beverage Supervisor
3 Years 4 Months- Oversaw daily operations of food and beverage outlets, ensuring high service standards.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Implemented training programs to enhance team performance and operational efficiency.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Store Manager
10 Months- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Leveraged new sales strategies to increase store revenue.
- Tracked store inventory and ordered new products to prevent shortages.
- Set sales targets and budgets for team leads and employees to follow.
Shift Lead
8 Months- Cultivated and maintained work culture through team building and positive interactions.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Prepared end-of-shift reports for management review and approval.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Barista Trainer
2 Years 5 Months- Operated cash registers and handled cash and card transactions.
- Presented and explained drink menu, answering questions to educate customers.
- Memorized or referenced readily accessible information to relay to customers.
- Trained new baristas on company processes and product preparation.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
Education
High School Diploma
Skills
Oversaw customer service initiatives to enhance guest satisfaction.
Managed staff performance and development through regular evaluations.
Directed training programs to elevate service quality.
Executed cash handling processes with a focus on accuracy and efficiency.
Led menu development efforts to align with customer preferences.
Optimized staff scheduling for operational efficiency.
Managed banquet operations to ensure seamless event execution.
Elevated food presentation standards to enhance dining experiences.
Enforced sanitation protocols to maintain health and safety regulations.
Expertly crafted beverages to meet customer expectations.
Supervised inventory management practices for optimal stock levels.
Administered food and beverage service in a high-pressure environment.
Utilized critical thinking to innovate service solutions.
Certification
Food Handlers
Timeline
Food and Beverage Supervisor
The Padre Hotel
2023.05 - CurrentRead More
Store Manager
Teaspoon
2022.07 - 2023.05Read More
Shift Lead
Dutch Bros
2021.08 - 2022.04Read More
Barista Trainer
Starbucks
2019.01 - 2021.06Read More
West High School
High School Diploma
Read More