Alexis Alvarez
Santa Clarita,United States
Summary
I'm a born and raised Californian, who is also bilingual. In my spare time, I enjoy reading books and doing suduko. I am very well organized and I take pride in my organization skills. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Hostess Trainer
La Cocina Bar and Grill
Santa Clarita , CA
04.2021 - Current
- Collaborated with other departments within the organization to coordinate events requiring additional staffing resources.
- Assisted in developing strategies for recruiting qualified candidates for open positions.
- Identified potential risks associated with hosting services and developed plans for mitigating those risks.
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Advised senior management on best practices related to hiring, training, scheduling, and evaluating personnel involved in hosting services.
- Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Provided feedback and coaching to improve staff performance.
- Maintained records of trainee progress, attendance, and completion certificates.
- Monitored employee interactions with customers to ensure quality standards were met.
- Resolved conflicts between staff members regarding job duties or responsibilities.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Investigated customer complaints regarding poor service from hostesses.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Distributed food to service staff for prompt delivery to customers.
IHSS Care Provider
Guadalupe Sanchez
Santa Clarita , CA
05.2018 - 07.2021
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Provided companionship and emotional support to elderly clients.
- Maintained a clean, safe environment for clients in their homes.
- Translate at doctors appointments
- Keep family updated on client
- Run errands for client
- Set up appointments for doctor or dental visits
- Performed light housekeeping duties such as laundry and meal preparation.
- Monitored medication schedules and administered medications as needed.
- Recorded client progress notes on a regular basis.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Responded promptly to emergency situations in accordance with established protocols.
- Attended training sessions related to home health topics or skills enhancement.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Built strong and trusting rapport with clients and loved ones.
Education
Golden Oak Adult School
Valencia, CA05-2025
Skills
- Guest Relations
- Strong leadership
- Restaurant Operations
- Food safety understanding
- Critical Thinking
- Reliability
- Interpersonal Communication
- Personnel Data Reporting
- Point of Sale POS Software
- Service Quality Standards Evaluation
- Service Training
- Greeting and Seating Guests
- Safety Training
- Problem-Solving
- Work Station Assignments
- Excellent Communication
- Adaptability
- Effective Communication
- Reservations Coordination
- Time management abilities
- Continuous Improvement
- Work Area Inspection
- Goal Setting
- Time Management
- Interpersonal Skills
- Written Communication
- Professional Demeanor
- Attention to Detail
- Team Collaboration
- High-volume dining
- Opening and closing procedures
- Self Motivation
- Serving expertise
- Food and Beverage Service
- Problem-solving abilities
- Sanitizing understanding
- Problem-solving aptitude
- Analytical Thinking
- Analytical Skills
- Active Listening
- Timesheet Organization
- Task Prioritization
- Organizational Skills
- Teamwork and Collaboration
- Decision-Making
- Multitasking
- Menu knowledge
- Task Delegation
- Food Safety
- Customer Service
- Worker Training
- Equipment Inspection
- Cash Handling
- Adaptability and Flexibility
Timeline
Hostess Trainer
La Cocina Bar and Grill
04.2021 - Current
IHSS Care Provider
Guadalupe Sanchez
05.2018 - 07.2021
Golden Oak Adult School
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