Alexis Amicarelle
Panama City Beach,FL
Summary
Dedicated and experienced Customer Service Professional with several years of experience working in customer service settings. Working toward providing clients with the highest level of customer service possible. Goal oriented and committed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provisioner
Quantic Engineering & Logistics
Panama City Beach, FL
05.2022 - Current
- Reconciled invoices with service requests and inventory verification.
- Review and interpret planning documents, systems and equipment modifications and ILS management procedures in accordance to DOD directives and policies.
- Provide support and guidance to plan for sustaining engineering including funding of limit and full technical data rights to support provisioning.
- Organize data and recommendations for inclusion into provisioning technical data packages for delivery to the customer.
Office Manager's Assistant
Quantic Engineering & Logistics
Panama City Beach, FL
09.2022 - 04.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Recovery Coach
JourneyPure
Panama City Beach, FL
03.2022 - 08.2022
- Supervise clients throughout all scheduled activities (including but not limited to groups, 12 step meetings, chores, meal preparation, and clean up)
- Observe and monitor client behaviors and intervene based on schedules, individual client contracts and house needs.
- Interact with clients in a respectful, positive, and therapeutic manner.
- Be diligent with assigned duties, organizing time wisely and utilizing time-management skills to allow for the completion of tasks on shift.
- Provide redirection and listen to a client’s point of view when guidelines are being violated.
- Interact with clients in a consistent manner within their job description. This includes not being a “therapist”, “nurse”, or “friend” to the client while maintaining professional boundaries.
- Participate as assistants to the treatment team, including communicating with the Residential Manager, primary therapist, clinical specialists, and medical staff on any issues they become aware of regarding the clients.
- Identified RC is to write and send Shift Reports and document Group Notes at the applicable times.
- Assist in orienting new clients to weekly schedules and house guidelines.
- Maintain a level of alertness. All staff are required to stay awake on shift, overnight included.
- RCs are to conduct and document room checks every hour after programming hours.
- Clarity surrounding cultural sensitivity.
- Assist in creating an environment conducive to healing. This includes treating all staff and clients with respect, compassion, and empathy.
Administrative Assistant
Sharp Carpet
Panama City, FL
05.2019 - 08.2020
- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Maintaining electronic and/or hard copy filing system
- Assisting in resolving problems
- Running errands to post office, office supply store, etc
- Answering phone calls and taking messages
- Preparing and editing documents like letters, reports, memos, and emails
- Handling requests from other professionals
- Strictly adhering to office policies and procedures, especially regarding confidentiality
- Helming the reception desk when necessary
- Coordinating between professionals and departments.
Administrative Assistant
Snelling Staffing
Panama City, FL
02.2019 - 05.2019
- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Maintaining electronic and/or hard copy filing system
- Assisting in resolving problems
- Running errands to post office, office supply store, etc
- Answering phone calls and taking messages
- Preparing and editing documents like letters, reports, memos, and emails
- Handling requests from other professionals
- Strictly adhering to office policies and procedures, especially regarding confidentiality
- Helming the reception desk when necessary
- Coordinating between professionals and departments.
Server
Toucan's Bar and Grill
Mexico Beach, FL
03.2015 - 07.2017
- Delivered exceptional, friendly and fast service
- Skillfully anticipated and addressed guests' service needs
- Assisted others in carrying out their part of serving meals
- Ensured cleanliness of dining area prior to serving
Customer Service Representative
General Dynamics
Lynn Haven, FL
03.2015 - 12.2016
- Responded to and handled customer complaints and inquiries in a timely manner
- Maintained a polite and professional telephone manner
Detention Specialist
Bay County Sheriff's Office
Panama City, FL
12.2015 - 09.2016
- Performed a variety of administrative, detention, and clerical tasks, including; information collection, verification duties in recording and maintenance of official department records
- Extensive use of the computer in initiating and updating critical inmate files was also required
- Duties included some data entry, filing, records update, basic bookkeeping, operation of multiple office machines and instruments
- This would include the use of detention-based equipment, such as cameras (both photographic and video)
- Some direct contact with inmates and the general public, as well as contact with the
- Sheriff's Office employees, public officials, medical, and legal professionals.
Sales Representative
VSC Staffing
Lake Mary, FL
03.2015 - 07.2015
- Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach
- Explained products and package prices as well as answered questions for customers
- Entered data into software system to ensure booking reservation and time share tour appointment
Education
High School Diploma -
Rosenwald High School
Panama City, FL06.2014
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Cash Handling
- Phone Systems
- Data Entry
- Inventory Counting
Certification
- DOD Mandatory Controlled Unclassified Information Training - 2022
- Cyber Awareness Challenge Certificate - 2022
Timeline
Office Manager's Assistant
Quantic Engineering & Logistics
09.2022 - 04.2023
Provisioner
Quantic Engineering & Logistics
05.2022 - Current
Recovery Coach
JourneyPure
03.2022 - 08.2022
Administrative Assistant
Sharp Carpet
05.2019 - 08.2020
Administrative Assistant
Snelling Staffing
02.2019 - 05.2019
Detention Specialist
Bay County Sheriff's Office
12.2015 - 09.2016
Server
Toucan's Bar and Grill
03.2015 - 07.2017
Customer Service Representative
General Dynamics
03.2015 - 12.2016
Sales Representative
VSC Staffing
03.2015 - 07.2015
High School Diploma -
Rosenwald High School